Lithium Buzz

6,325,816,421

User sessions in last 12 months in Lithium communities.

Live Webcast

Customer Community: Why It’s the Holy Grail of Word of Mouth Marketing

Press Release

Lithium Technologies Drives More Than 100 Percent Growth in 2009

Powering the Customer Network

Introducing Lithium Social CRM. Your customers are your business. Today, however, social media has changed all the rules of customer interaction. For every one interaction your company knows about, there are hundreds and thousands more that are already happening between customers, influencers, and prospects. And, this is the opportunity.

Social CRM is the next generation in customer engagement – it delivers the Customer Network. The Customer Network allows you to unlock millions of dollars in untapped value by empowering your customers to innovate for you; to support each other for you; to promote and sell for you. How valuable is your customer network?
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Learn what Lithium is doing for its customers.

More About Our Customers

Leverage our community expertise.

  • White Paper

    The Need for Branded Online Communities

    The Need for Branded Online Communities

    The Aberdeen Group highlights branded online customer communities as instrumental to driving customer advocacy and generating customer insights.

  • White Paper

    Building Customer Networks for Successful Word of Mouth Marketing

    Building Customer Networks for Successful Word of Mouth Marketing

    This paper describes how word of mouth campaigns run through a customer network with identified influencers can yield unprecedented results.

  • White Paper

    Forrester - ROI of Online Support Communities

    Forrester - ROI of Online Support Communities

    Forrester Research shares primary research results about the factors customer service and support executives consider when determining the value of online communities, including a reduction in agent-assisted interactions, an increase in customer retention/customer lifetime values (CLV), an increase in first-contact resolution (FCR), and more.

  • White Paper

    Community Health Index

    Community Health Index

    Successful communities is a result of growing, vibrant participation. The Community Health Index describes how to identify and balance 6 key metrics.

  • White Paper

    Lithium Social CRM Suite: On-Demand Platform for Supporting Customer Communities

    Lithium Social CRM Suite: On-Demand Platform for Supporting Customer Communities

    Patricia Seybold Group covers Lithium's Social CRM Suite in an in-depth report, read the Executive Summary.

  • Live Webcast

    The Power of Customer Influence

    The Power of Customer Influence

    Join Barnes & Noble, the Aberdeen Group, and Lithium Technologies for a lively discussion about how to leverage the power of social customer networks to proactively build stronger, deeper customer relationships, while driving millions of dollars in untapped value.

More Learning Resources

Engage with the Lithosphere Community.