Social CRM & Community Solutions

Learn what Lithium is doing for its customers.

Visit Barnes & Noble’s Community

More About Our Customers

Leverage our community expertise.

White Paper

The Need for Branded Online Communities

The Aberdeen Group highlights branded online customer communities as instrumental to driving customer advocacy and generating customer insights.
White Paper

Building Customer Networks for Successful Word of Mouth Marketing

This paper describes how word of mouth campaigns run through a customer network with identified influencers can yield unprecedented results.
White Paper

Forrester - ROI of Online Support Communities

Forrester Research shares primary research results about the factors customer service and support executives consider when determining the value of online communities, including a reduction in agent-assisted interactions, an increase in customer retention/customer lifetime values (CLV), an increase in first-contact resolution (FCR), and more.
White Paper

Community Health Index

Successful communities is a result of growing, vibrant participation. The Community Health Index describes how to identify and balance 6 key metrics.
White Paper

Lithium Social CRM Suite: On-Demand Platform for Supporting Customer Communities

Patricia Seybold Group covers Lithium's Social CRM Suite in an in-depth report, read the Executive Summary.
Live Webcast

The Power of Customer Influence: Mobilizing and Engaging Your Customer Base

Join Barnes & Noble, the Aberdeen Group, and Lithium Technologies for a lively discussion about how to leverage the power of social customer networks to proactively build stronger, deeper customer relationships, while driving millions of dollars in untapped value.