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Leading brands choose Lithium social software

Skype

Improved first contact resolution to 70%, 10% reduction in support costs

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Barclaycard

Increased customer retention by 25%, decreased customer complaints by 50%

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Sephora

Community superfans spend 10x the amount of average customers

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Best Buy

Community engagement contributed to $5m benefit via call deflection and additional sales

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Time Warner Cable

Increased social agent productivity by 57%

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Virgin Atlantic

Customers directed from the Virgin Atlantic Blog have a 27% larger basket size and spend 20% more

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