Lithium Social CRM Online Community Management Solutions - Social Networking Software

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White Paper

Gartner Magic Quadrant for Social CRM

In this report, Gartner Research evaluates nineteen Social CRM vendors on their ability to execute and completeness of vision in providing social applications that support sales, marketing, and customer service business processes.
White Paper

Building Customer Networks for Successful Word of Mouth Marketing

This paper describes how word of mouth campaigns run through a customer network with identified influencers can yield unprecedented results.
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Forrester - How to Organize Your Company for Social Computing

With an ever-increasing number of brands engaging in social media marketing in recent years, this paper provide recommendation for both organization best practices and budget management.
White Paper

Gartner Magic Quadrant for Externally Facing Social Software

In this report, Gartner, Inc. evaluates fifteen externally facing social software vendors on their ability to execute and completeness of vision in facilitating interactions beyond the firewall to create communities among employees, customers, suppliers, partners, alumni, and other stakeholders.
White Paper

Lithium Social CRM Suite: On-Demand Platform for Supporting Customer Communities

Patricia Seybold Group covers Lithium's Social CRM Suite in an in-depth report, read the Executive Summary.
Live Webcast

The Power of Customer Influence: Mobilizing and Engaging Your Customer Base

Join Barnes & Noble, the Aberdeen Group, and Lithium Technologies for a lively discussion about how to leverage the power of social customer networks to proactively build stronger, deeper customer relationships, while driving millions of dollars in untapped value.