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People share. Get in on the conversation.

See What We Do

Leading brands choose Lithium social software

Virgin Atlantic

Customers directed from the Virgin Atlantic Blog have a 27% larger basket size and spend 20% more

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Best Buy

Community engagement contributed to $5m benefit via call deflection and additional sales

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Sephora

Community superfans spend 10x the amount of average customers

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Barclaycard

Increased customer retention by 25%, decreased customer complaints by 50%

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Telstra

Community has generated a 76% growth in knowledge-based articles.

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Virgin Atlantic Best Buy Sephora Barclaycard Telstra
What you can do with Lithium

Use social conversations to accelerate your business

Drive sales
Drive sales
Confident buyers spend more - increase conversion rates by infusing your website with ratings, reviews, recommendations, and answers.
 Lower service costs
Lower service costs
Search. Find. Solved - create a place on your website where customers can answer each other's questions instead of calling your contact center.
 Grow brand advocacy
Grow brand advocacy
Brand overdrive - get your most passionate customers talking on your website, and turn conversations into a content asset that pulls in traffic through SEO.
 Increase customer satisfaction
Increase customer satisfaction
We help you engage - equip your agents to respond in seconds on social networks and turn your website into a place where customers connect and share from any device.
 Boost loyalty & retention
Boost loyalty & retention
Happy customers stay customers - get customers the answers they need fast, whether they look for help via Twitter, Facebook, or search engines.
 Crowdsource new ideas
Crowdsource new ideas
Greater than the sum of its parts - harness the passion and wisdom of your customers to discover new ideas and build better products.
See What Lithium can do for you

Top resources

The Definitive Guide to Social Customer Service Success
The Definitive Guide to Social Customer Service Success
Read the Report
7 Critical Strategies for Highly Effective Social Customer Service
Webcast
7 Critical Strategies for Highly Effective Social Customer Service
 Creating a Total Community Approach to Customer Experience
White Paper
Learn how to connect, engage and understand your Total Community across the digital landscape
 Online Communities Boost Traffic, Loyalty and Sales
Infographic
Online Communities Boost Traffic, Loyalty and Sales
 StarHub
Case Study
StarHub generated S$2.8M sales revenue from community
 Telstra's Digital Transformation
Video
Telstra's Digital Transformation
 Customer Success Stories
Ebook
Customer Success Stories

Latest news

March 2, 2016 - Marketing Land
When Digital Retail Gets Real (Literally)
February 26, 2016 - Social Media Today
5 Fears Slowing Down Your Community Projects
February 16, 2016 - ZDNet
And the Winners of the 2016 CRM Watchlist Are...
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