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- Fused
- Fair Isaac Forums
- Member Since: Mar. 12, 2007
- 98 posts/week
It's a real honor to be trusted and I have a lot of fun helping others, especially new members.
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Successful Community Best Practices
Customer support communities engage participants in open dialogue and organic conversation in order to solve real world problems, with an immediacy and knowledge that often surpasses traditional support channels. In this space, we'll reveal the 10 Secrets to Success for any customer support community. You'll find out how to identify appropriate online community applications, what key functionality guarantees results, and how such technology can be successfully implemented. Also, we'll spotlight early indicators so you know when it's the right time to launch a community and how you can extend the value of that community by integrating it into your CRM and call center solutions.
The Right Timing
When does it make sense to launch a support community? Here are a few early signs that a support community makes sense for you:- Other forums exist outside your organization where your customers are congregating to get answer to questions.
- Direct-support channel volumes or costs are exceeding manageable levels.
- Competitors are offering forums as part of their support solutions.
- Customers are asking for forums.
