Customer Success Technical Project Manager

Emeryville, CA

Who are we looking for?

We are seeking a Customer Success Technical Project Manager (TPM) to join our team in launching customers’ new communities. TPM is a critical part of our corporate initiative to ensure the ongoing success of our customer-base, by launching new customer communities with a solid foundation for growth.

Ideal Candidate

You are a Web 2.0 savvy technical project manager. You have been working with clients to implement web applications including technical aspects of the implementation. Every day, you use and understand a wide range of services on the web and in the wireless world, such as RSS, Blogs, discussion forums, IM, chat, social networking sites, and other digital interaction channels. You have a strong technical capability, communication, and operational skills. You derive great professional and personal satisfaction from making your customers successful. You are detailed-oriented and committed to creating and packaging solutions in a repeatable manner.

What You'll Do

It is a role that entails detailed project management, coordination with technical resources, and a detailed understanding of the Lithium application’s strengths and limitations relating to its ability to be customized.  It also requires strong customer-facing project management skills. If you love working with customers on technical implementation projects and love the excitement of learning new technologies in social networking, this role is for you.

Responsibilities

• Serve as the project lead in deploying new customer communities.
• Complete launch projects on time and on budget while delighting the customer
• Identify and advocate for new product features on behalf of the customers
• Identify account expansion opportunities and support Sales to close them
• Document project progress and report business issues in the CRM system.
• Coordinate efforts across sales, implementation, and support teams
• Contribute to constant improvement of launch process effectiveness and efficiencies

This position requires a blend of customer relationship development skills and technical skills. Further, it requires a firm grounding and passion for Web 2.0 technologies.

Requirements

• BA/ BS plus 5+ years of consulting, implementation, project management, or customer support experience.
• Excellent communication, presentation, and relationship management experience
• A firm grounding and passion for the potential of Web 2.0 interactions
• Positive, results-oriented, detail-oriented, and success-driven attitude
• Moderation and/or Management of online communities experience a plus.

Apply Now