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Leading brands choose Lithium social software

Telstra

Community has generated a 76% growth in knowledge-based articles.

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Barclaycard

Increased customer retention by 25%, decreased customer complaints by 50%

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Skype

Improved first contact resolution to 70%, 10% reduction in support costs

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Best Buy

Community engagement contributed to $5m benefit via call deflection and additional sales

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Time Warner Cable

Increased social agent productivity by 57%

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049513 Singapore

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Sydney, NSW 2000 AU