Customers directed from the Virgin Atlantic Blog have a 27% larger basket size and spend 20% moreWatch Video
Improved first contact resolution to 70%, 10% reduction in support costsWatch Video
Increased customer retention by 25%, decreased customer complaints by 50%Watch Video
Sky customers prefer seeking help via social channels and are more satisfied with their experience - NPS for Twitter support is 61% and community support is 64%Watch Video
Community produced 900 customer ideas in 6 monthsRead the Story
Our hands-on workshop is designed to give you the knowledge to maximize the use of digital services in your company.
Join us as we demonstrate how blending sales, social & community data and advanced analytics, provides a singular view of actionable insights.
Lithium is proud to be a sponsor at the Customer Experience Exchange Europe
36-38 Hatton Garden
London, EC1N 8EB, UK