Lithium
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Why Lithium
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Leading brands choose Lithium social software

Skype

Improved first contact resolution to 70%, 10% reduction in support costs

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Sony Europe

Community generates 7MM+ searches per month and a total benefit of €4MM

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British Gas

Managed 800+ proactive conversations per month on social with a response time of less than 2.5 hours

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Barclaycard

Increased customer retention by 25%, decreased customer complaints by 50%

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Sky

Sky customers prefer seeking help via social channels and are more satisfied with their experience - NPS for Twitter support is 61% and community support is 64%

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Contact us

36-38 Hatton Garden
London, EC1N 8EB, UK

  • (+44) 203-695-8750