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Leading brands choose Lithium social software

Virgin Atlantic

Customers directed from the Virgin Atlantic Blog have a 27% larger basket size and spend 20% more

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Skype

Improved first contact resolution to 70%, 10% reduction in support costs

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Barclaycard

Increased customer retention by 25%, decreased customer complaints by 50%

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Sky

Sky customers prefer seeking help via social channels and are more satisfied with their experience - NPS for Twitter support is 61% and community support is 64%

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Telefónica Germany

Community produced 900 customer ideas in 6 months

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