Lithium Technologies today announced findings from its State of Social Engagement 2016 study for the retail industry that uncovers how well Fortune 1000 retail brands are engaging with consumers across social platforms.
To tackle the ever-increasing volume of queries brands receive on social media, Lithium is bringing to market new capabilities within Lithium Response that let customer care agents automate simple tasks including gathering customer information and answering straightforward questions like flight updates and order status.
Lithium Technologies today announced that SANE Australia’s online community powered by Lithium, the SANE Forums, was honored at the annual The MHS Mental Health Awards for in the category of Psychosocial Support. Recognized for best practice, excellence and innovation, the SANE Forums provide a safe and anonymous online platform for those looking for mental health care, support, advice and education.
Lithium Technologies today announced the next generation of Klout Enrichments for Twitter’s Gnip 2.0 products that will provide marketers, advertisers, customer support and analytics providers with deep, meaningful data into their customers, competitors and trends.
How India is positioning itself as a Digital Powerhouse
Lithium Technologies today announced findings from its State of Social Engagement 2016 study for the travel and hospitality industry and revealed that brands fail to engage with travelers effectively on social media channels. The study was designed to determine how Fortune 1000 travel and hospitality brands interact with travelers across social media platforms.
Lithium Technologies today announced that it has been selected as one of the pioneer partners of AppSource, a new marketplace by Microsoft Corporation (NASDAQ:MSFT) for enterprises to find and use SaaS solutions from the company and its partners.
The 2016 Lithium Technologies Hackathon – hosted in conjunction with Persistent Systems – saw coders from Asia Pacific, Europe and the Americas compete to create apps on Lithium Communities and Lithium Response. This third year of the competition focused on creating powerful user experiences and integrations across the Lithium platform.
Lithium Technologies today announced the winners of the sixth annual Lithium Digital Customer Excellence Awards, affectionately known as the Lithys.
Lithium Technologies today announced Lithium Reach, a social marketing product that redefines how brands can maximize engagement across social channels, blogs and online communities. With the addition of Reach, the Lithium platform now enables brands to implement a Total Community strategy that engages customers in a true two-way conversation across digital channels, and throughout the customer lifecycle