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Lithium Opens Registration for New Social Response Certification Training

It’s Time for Digital Professionals to Go Back to School

SAN FRANCISCO – September 1, 2015 – Lithium Technologies today announced the availability of its global Social Response Certification, a training program for digital professionals to enhance and strengthen their skills using social technologies to meet customers’ extreme expectations.

A recent study shows that customers’ expectations are pressuring business leaders to take social more seriously. With more than 42% of business leaders saying consumers shame them on social media¹, people on the front lines must be educated on how to use social tools to effectively resolve customer issues and enhance the customer experience. The Social Response Certification offers tactical mastery with a focus on ROI. Participants will:

  • Learn how to best engage with customers on the social web to build brand advocates
  • Understand what monitoring tools can and cannot accomplish
  • Understand recent trends in social behaviors
  • Learn how to optimize ROI for customer care teams from call deflection, cost per resolution and the value of the solution created

“Back to school is an exciting time – and people in the workforce need to use it as a call to action to continue our education to drive our careers and industries forward,” said Katy Keim, CMO of Lithium Technologies. “With the world of social media rapidly changing, it’s essential for digital practitioners to stay ahead of the curve. Lithium certification and training do just that.”

Lithium has trained and certified more than 1,000 people in community management, social response and customer strategy as well as moderation. Lithium offers online, classroom and customized courses, including eight certification programs, nine advanced training courses and more than 300 minutes of online training tutorials.

To continue your education, contact the education team at education@lithium.com and check out the upcoming courses:

Paris Certification Week 14 – 18 September
Community, Social, Product and Developer Certification courses

San Francisco Certification Week 14 – 17 December
Community, Social, Product and Developer Certification courses
Details: http://www.lithium.com/conference/certification-and-training-2015/sf-december

About Lithium:

Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million unique monthly visitors over all Lithium communities and another 600 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company’s software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business—and to share the experience enjoyed by 300 other leading brands around the world, visit lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.

The Lithium® logo is a registered Service Mark of Lithium Technologies. All trademarks and product names are the property of their respective owners.

¹Harris Poll online survey on behalf of Lithium Technologies

Lithium Media Contacts
Eddie McGraw, Corporate Headquarters & Global
eddie.mcgraw@lithium.com
+1 (650) 430-1978
Katrina Estrella, Corporate Headquarters & Global