Cisco, HP and H&R Block and Recognized for Outstanding Achievements in Customer Experience at Annual LiNC Conference
SAN FRANCISCO – June 16, 2016 – Lithium Technologies today announced the winners of the sixth annual Lithium Digital Customer Excellence Awards, affectionately known as the Lithys. The Lithy Awards generated a record-breaking number of submissions this year, with more than 100 Lithy entries from 67 global brands. Submissions can be reviewed on the Lithium Community. [Click To Tweet]
The annual awards honor Lithium customers for their excellence in digital customer experience. Lithium customers, from 17 countries spanning five continents, submitted in six categories to highlight how they are using the Lithium platform to connect and engage with their customers. Winners were determined by community votes, and a judging panel including industry analyst and author of the CRM Watchlist Paul Greenberg, Brad Wallace of Ernst & Young Digital and a selection of Lithium executives.
“Every year I’m so impressed with our customers submitting for the Lithy awards, and this year’s wave of submissions were the most compelling we’ve seen yet,” said Rob Tarkoff, President and CEO of Lithium Technologies. “I enjoyed reading every last one, and I’m always inspired by our customers’ dedication to drive digital disruption and elevate their customer experience.”
The winners of the 2016 Lithy Awards are:
Total Community All-Star: HP
Recognizes the company that leveraged both Community and Lithium Response for a stellar digital strategy.
Marketing Champion: Alteryx
Recognizes the company with the most creative and effective marketing strategy for activating their Community, influencers and superfans.
Social ROI Titan: H&R Block
Recognizes the company with the most impactful business metrics across Community, Lithium Response and other social platforms.
Excellence in Customer Satisfaction: TELUS
Recognizes the company that achieved significant increase in customer engagement, loyalty and lifetime value.
Support Savings MVP: Cisco
Recognizes the company that has best demonstrated significant cost efficiencies for their business.
Community Design of the Year: Skype
Recognizes the community with the most impressive and engaging community design as well as a beautifully designed UI across devices.
Regional Star: North America: Fitbit
Regional Star: Europe: Telkom
Regional Star: Asia Pacific: Optus
To see all entries for the Lithys, visit the Lithium Community here.
About Lithium: Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million monthly visits over all Lithium communities and 750 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company’s software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business, and to share the experience enjoyed by 300 other leading brands around the world, visit www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.
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