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Lithium Celebrates Customer Innovations with 2016 Lithy Award Winners

Cisco, HP and H&R Block and Recognized for Outstanding Achievements in Customer Experience at Annual LiNC Conference

SAN FRANCISCO – June 16, 2016 – Lithium Technologies today announced the winners of the sixth annual Lithium Digital Customer Excellence Awards, affectionately known as the Lithys. The Lithy Awards generated a record-breaking number of submissions this year, with more than 100 Lithy entries from 67 global brands. Submissions can be reviewed on the Lithium Community[Click To Tweet]

The annual awards honor Lithium customers for their excellence in digital customer experience. Lithium customers, from 17 countries spanning five continents, submitted in six categories to highlight how they are using the Lithium platform to connect and engage with their customers. Winners were determined by community votes, and a judging panel including industry analyst and author of the CRM Watchlist Paul Greenberg, Brad Wallace of Ernst & Young Digital and a selection of Lithium executives.

“Every year I’m so impressed with our customers submitting for the Lithy awards, and this year’s wave of submissions were the most compelling we’ve seen yet,” said Rob Tarkoff, President and CEO of Lithium Technologies. “I enjoyed reading every last one, and I’m always inspired by our customers’ dedication to drive digital disruption and elevate their customer experience.”

The winners of the 2016 Lithy Awards are:

Total Community All-Star: HP

Recognizes the company that leveraged both Community and Lithium Response for a stellar digital strategy.

  • HP creates technology that makes life better for everyone, everywhere through their portfolio of printers, PCs, mobile devices, solutions and services.
  • HP drove a 20% increase in community visits and registered users and nearly a 40% reduction in first response time with Lithium Response. 2016 Lithy Submission

Marketing Champion: Alteryx

Recognizes the company with the most creative and effective marketing strategy for activating their Community, influencers and superfans.

  • Alteryx is a provider of data blending and advanced analytics software.
  • Alteryx created a bold awareness and adoption campaign for their Community launch, leveraging gamification, contests, swag and hangouts to build engagement, generating 14,000 posts and more than 1,000 solutions in just 6 months. 2016 Lithy Submission

Social ROI Titan: H&R Block

Recognizes the company with the most impactful business metrics across Community, Lithium Response and other social platforms.

  • H&R Block is the world’s largest tax services provider.
  • H&R Block’s community generated more than $4.3 million in services in the past four tax seasons, with $2.9 million in the past year. 2016 Lithy Submission

Excellence in Customer Satisfaction: TELUS

Recognizes the company that achieved significant increase in customer engagement, loyalty and lifetime value.

  • TELUS is Canada’s largest provider of wireless and Internet services.
  • TELUS generated a 90% net recommend score on their community, and using Lithium Response was able to respond to 80% of Twitter conversations in 35 minutes or less. 2016 Lithy Submission

Support Savings MVP: Cisco

Recognizes the company that has best demonstrated significant cost efficiencies for their business.

  • Cisco is a worldwide IT provider that designs, manufactures and sells networking equipment.
  • Cisco’s community generated more than $50 million in case deflection savings in 2015. 2016 Lithy Submission

Community Design of the Year: Skype

Recognizes the community with the most impressive and engaging community design as well as a beautifully designed UI across devices.

  • Skype is an application that provides text, voice and video services.
  • Skype’s responsive community achieved a 23% increase in mobile registrations across all devices and 84% more images uploaded by implementing the new media experience. 2016 Lithy Submission

Regional Star: North America: Fitbit

  • Fitbit offers compact, wireless, wearable sensors that track a person's daily activities in order to promote a healthy lifestyle.
  • Fitbit saw a 225% increase in ROI for their community and 150 times more contact volume than 3 years ago by using Lithium Response. 2016 Lithy Submission

Regional Star: Europe: Telkom

  • Telkom is a wireline and wireless telecommunications provider in South Africa, and operating in more than 38 countries across the African continent.
  • Telkom’s use of personification and a polished community design generated more than 624,000 page views and 151,000 unique visitors. 2016 Lithy Submission

Regional Star: Asia Pacific: Optus

  • Optus is Australia's second largest telecommunication provider, offering a broad range of communications services to over 10 million customers.
  • Optus saw 13% sales conversion, contributing to more than $400,000 of annualized revenue, 350,000 incremental call deflections, and a 230% increase on Opex savings. 2016 Lithy Submission

To see all entries for the Lithys, visit the Lithium Community here.

About Lithium: Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million monthly visits over all Lithium communities and 750 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company’s software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business, and to share the experience enjoyed by 300 other leading brands around the world, visit www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.

The Lithium® logo is a registered Service Mark of Lithium Technologies. All trademarks and product names are the property of their respective owners.

Lithium Media Contacts
Eddie McGraw, Corporate Headquarters & Global
eddie.mcgraw@lithium.com
+1 (650) 430-1978
Katrina Estrella, Corporate Headquarters & Global