Long-Time Customer Experience Executive Mike Betzer Assumes Responsibility for Lithium Reach + Response Products
Lithium Technologies today announced findings from its State of Social Engagement 2016 study of the retail industry, which uncovers the extent that Fortune 1000 retail brands are engaging with consumers across social platforms.
To tackle the ever-increasing volume of queries brands receive on social media, Lithium is bringing to market new capabilities within Lithium Response that let customer care agents automate simple tasks including gathering customer information and answering straightforward questions like flight updates and order status.
Lithium Technologies today announced Lithium Reach and Lithium Response have full support for Twitter’s newly expanded Tweet lengths. Already being used by Lithium customers, brands can immediately take advantage of the extra text and engage with their followers without photos, videos, GIF links and quoted Tweets counting towards the 140 character limit.
Lithium Technologies today announced that it has been named a Leader in the IDC MarketScape: Worldwide Online Communities 2016 Vendor Assessment (Doc # US41686916, September 2016). This report provides in-depth quantitative and qualitative technology market assessments of ICT vendors for a wide range of technology markets.
An academic research paper by the Lithium Technologies data science team, “Mining Half a Billion Topical Experts Across Multiple Social Networks,” has been published in the Social Network Analysis and Mining Journal.
Jim Cox has been hired as Lithium Technologies’ new senior vice president and chief financial officer.
One year on from the catastrophic cyber-attack which cost thousands of customers and some £60m, TalkTalk has claimed that trust in the brand is higher than ever. Its ability to come out of the other side was in part due to the way the community team handled the crisis, something which has given rise to greater budgets heading to the department in an effort to transform what it does from complaints management into more robust consumer engagement.
Lithium Technologies today announced the next generation of Klout Enrichments for Twitter’s Gnip 2.0 products that will provide marketers, advertisers, customer support and analytics providers with deep, meaningful data into their customers, competitors and trends.
Lithium Technologies today announced findings from its State of Social Engagement 2016 study for the travel and hospitality industry and revealed that brands fail to engage with travelers effectively on social media channels. The study was designed to determine how Fortune 1000 travel and hospitality brands interact with travelers across social media platforms.