San Francisco

Join us for coffee and breakfast. You’ll hear from expert speakers who are in the trenches and getting real results every day.

Speakers

Barry Paperno serves as Consumer Affairs Manager for FICO (Fair Isaac Corporation) and Community Manager for the MyFICO Forums online community. He has advised consumers and businesses on FICO credit scoring since 1995.

Before joining FICO, Barry managed the Bay Area consumer assistance offices for Experian Information Solutions. Barry holds a Bachelor of Science degree in Business Administration from California State University, East Bay.

Prior to co-founding Ant’s Eye View, Sean was a 15 year veteran at Microsoft Corporation. In his most recent capacity as General Manager, Community Support Services, Sean was responsible for developing social media and community-based support models and leading the global Microsoft MVP program. The MVP program was designed to award and recognize amazing individuals in technical communities around the globe who share a passion for technology and the spirit of community.

Chicago

Join us for coffee and breakfast. You’ll hear from expert speakers who are in the trenches and getting real results every day.

Speakers

Todd Shimizu is Director of Developer Relations at Juniper Networks, where he leads a new initiative to build Juniper’s software development community. Until recently, Todd served as Director of Online Communities for Juniper, leading the strategy for the company’s official community and social media properties. Representing Juniper, Todd was also President and Chairman of the IPsphere Forum where he grew membership to its peak, led the organization to its first worldwide field trials, and completed a successful merger with TM Forum.

Prior to co-founding Ant’s Eye View, Sean was a 15 year veteran at Microsoft Corporation. In his most recent capacity as General Manager, Community Support Services, Sean was responsible for developing social media and community-based support models and leading the global Microsoft MVP program. The MVP program was designed to award and recognize amazing individuals in technical communities around the globe who share a passion for technology and the spirit of community.

London

Join us for cocktails, networking and casual dinner. You’ll hear from expert speakers who are in the trenches and getting real results every day.

Speakers

Robbie Hearn is Director of Customer Experience at giffgaff, joining the company at its onset in August, 2009. He holds a dual role at giffgaff, overseeing both their fully crowd-sourced customer service model and their extensive range of Social CRM programs.

Robbie has a strong track record in online and traditional direct marketing. He has held several senior CRM roles in telecom companies across the UK and Australia, and for the past three years, he has focused on emerging models of customer engagement, Social CRM, and community-led initiatives.

Lyle Fong is the CEO & Co-Founder of Lithium Technologies, the leading provider of Social CRM solutions to power the customer network. Working with market leaders such as Best Buy, Sony, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is delivering the next generation of customer relationships, combining the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf.

Atlanta

Join us for coffee and breakfast. You’ll hear from expert speakers who are in the trenches and getting real results every day.

Speakers

Sarah Molinari is Senior Manager, Social Media at The Home Depot. She is responsible for driving the strategy and execution behind The Home Depot’s social media initiatives, which she helped launch two years ago. Previously, she provided public relations support for various functional areas of the business, including real estate, store operations, supply chain, issues management and crisis communications. Prior to The Home Depot, Sarah worked at several public relations agencies, including Fleishman Hillard, Golin Harris, and Burson-Marsteller, where she provided corporate communications and media relations support to clients ranging from Fortune 50 brands to early-stage emerging technology companies.

Mark Hopkins is a social media program manager, corporate blogger, and community manager at Lenovo. Joining the new Lenovo in 2005 following twelve years in IBM's PC Division, his career path is diverse and includes time technical support, product development, user centered design, project management, and customer satisfaction programs. Mark draws upon this collective experience to build a global community that is leveraged to provide support, improve quality, and improve satisfaction and loyalty. The Lenovo community was cited in a 2009 Forrester study and was a Groundswell award finalist.

Prior to co-founding Ant’s Eye View, Sean was a 15 year veteran at Microsoft Corporation. In his most recent capacity as General Manager, Community Support Services, Sean was responsible for developing social media and community-based support models and leading the global Microsoft MVP program. The MVP program was designed to award and recognize amazing individuals in technical communities around the globe who share a passion for technology and the spirit of community.

Dallas

Join us for coffee and breakfast. You’ll hear from expert speakers who are in the trenches and getting real results every day.

Speakers

Becky Carroll is the Community Program Manager for Verizon. She is responsible for developing the strategy for the Community forums as well working with her team to integrate the community with other Verizon social media. Her business blog Customers Rock! is listed in the Top 5 of the Top 50 Customer Service Sites. She is a regular personality on nationally-syndicated, The Big Biz Show, and teaches the “Marketing via New Media” class at the UC San Diego Extension.

Previously, Becky was a Senior Consultant for Peppers & Rogers Group and worked at HP for 14 years, including a role as Director of Marketing for UK and Ireland.

Laura Feeney is Community Manager for National Instruments, one of the leaders in transforming the way engineers and scientists design, prototype and deploy systems for measurement, automation and embedded applications. In her role at NI, Laura is responsible for the very popular NI Discussion Forums.

Prior to co-founding Ant’s Eye View, Sean was a 15 year veteran at Microsoft Corporation. In his most recent capacity as General Manager, Community Support Services, Sean was responsible for developing social media and community-based support models and leading the global Microsoft MVP program. The MVP program was designed to award and recognize amazing individuals in technical communities around the globe who share a passion for technology and the spirit of community.

Copenhagen

Join us for cocktails, networking and casual dinner. You’ll hear from expert speakers who are in the trenches and getting real results every day.

Speakers

Andreas Johannsen is a well-known expert within Social Media and strategic web communications in Denmark. He has worked for major Danish clients on how to utilise Internet technology to improve business since 1997. Andreas is a partner in Klean.

Christian has shared responsibility for developing TDC's help section which is a dedicated support community since September 1. Prior to this Christian was executive assistant for SEVP Jesper T. Eriksen and part of TDC's graduate program. He owns a Master degree in communications.

Munich

Nutzen Sie die Chance, sich mit Experten in entspannter Atmosphäre im persönlichen Gespräch und anhand von Beispielen auszutauschen.

Speakers

Dr. Eckart Pech is the Vice President of Technology Development at Telefónica O2 Germany. Besides ensuring the continuous optimization of software development processes, a key focus of his efforts are in the identification and implementation of promising technology innovations. He is also driving the online transformation efforts at Telefónica O2 Germany.

As the Vice President & GM EMEA, Bruno is responsible for driving and managing the growth of Lithium's business in rapidly expanding international markets.

He joins Lithium with a 17 year track record of successfully creating and scaling high performing EMEA sales organizations for many different US companies such as Digital Equipment Corporation, Sun Microsystems, Tivoli Systems, IBM, and Motive Communications. Most recently, Bruno was VP of Worldwide Sales at ON Networks, a new media company in the video content and advertizing space.