Reserve Level
Adobe featuring Omniture Technology
The Adobe® Online Marketing Suite, powered by Omniture®, offers an integrated and open platform for online business optimization, a strategy for using customer insight to drive innovation throughout the business and enhance marketing efficiency. The Suite consists of integrated applications to collect and unleash the power of customer insight to optimize customer acquisition, conversion, and retention efforts as well as the creation and distribution of content.
Cognizant
Cognizant (Nasdaq: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 104,000 employees as of December 31, 2010, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 1000 and is ranked among the top performing and fastest growing companies in the world.
Sequentia
At Sequentia, we help mid-to-large size organizations build sustained relationships through social programs and communities that generate value for you and your customers. Our team of content producers, strategists, and account managers have developed impressive revenue-focused social, community and lead generation programs for clients including Purina, Yahoo! Canada, and HP.
Teletech
TeleTech Holdings, Inc. (NASDAQ: TTEC) has designed, implemented, and managed critical business processes for Global 1000 companies for nearly 30 years. TeleTech’s success has been in developing strategies and implementing solutions that drive commerce and differentiate the customer experience to deliver increased brand loyalty, retention, and satisfaction.
Signature Level
Accenture
Accenture Technology Services for Customer Relationship Management helps clients effectively engage in Social CRM, which is the use of social media to move beyond the limitations of traditional marketing, sales, and customer service to a continuous mode of relationship-building with the customer, based on listening to and engaging with individuals and communities in a more personalized, collaborative, and transparent manner. Visit http://www.accenture.com/us-en/consulting/customer-relationship-management.
Adobe
The Adobe Customer Experience Management platform is a unified suite of solutions for immersive, multi-channel digital experiences that transforms how enterprises engage, sell, and service today’s consumer. We unleash creativity and innovation for CMOs to drive growth and brand advocacy and for CIOs to optimize customer interactions across lines of business.
Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise serves 250,000+ customers worldwide with solutions that transform communications into meaningful conversations among customers, employees and partners. The Genesys solution, Genesys Social Engagement, provides a holistic approach for the enterprise to monitor, analyze, and prioritize social messages for a response while utilizing the most suitable resources.
Clarabridge
Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment, and analyzing qualitative data found in voice of the customer feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include AOL, B/E Aerospace, Choice Hotels, Expedia, Gaylord Hotels, Intuit, J.D. Power, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. For more information, visit http://www.clarabridge.com or twitter: @clarabridge
Parature
Parature is the industry’s leading provider of cloud-based customer and social engagement solutions and is used to support over 25 million end users worldwide. Parature empowers organizations to monitor and resolve a high volume of questions across multiple channels, including the growing number of conversations happening within social media channels like Facebook and Twitter.
Select Level
CloudSquads
CloudSquads is the leading consulting firm specialized in bringing social technologies to the enterprise. With the ongoing explosion of social technologies including community platforms from leaders like Lithium and Enterprise adoption of social platforms like Facebook and Twitter, we rapidly develop, support, and maintain customer and partner networks that transform our clients businesses.
Intelliresponse
Whether via communication channels such as website, agent, social site or mobile phone, the customer experience should always deliver quick, accurate information maximizing customer satisfaction. Enter IntelliResponse, the patented Instant Answer Agent that delivers “One Right Answer” across assisted and self-service channels 24 hours a day, 7 days a week.
Badgeville
Badgeville, The Social Loyalty Platform, makes it easy for marketers, community managers, and web publishers to increase engagement, drive user behavior, and obtain actionable, behavior-based insights on the health of their community across their digital experience. Badgeville instantly rewards users with real-time reputation and achievements tied directly to your business objectives in a highly flexible, configurable platform. For more information, visit www.badgeville.com
Digital Dazzle
Digital Dazzle, a boutique marketing agency, helps clientele achieve and maintain industry leadership through state-of-the-art corporate demos and videos, online-user-experiences, marketing collateral, and business consulting services. Our compelling storytelling is the quickest path to building strong brand connections that influence analysts, partners, customers and buying behavior.
LoyalU
LoyalU offers a unique, multi-brand, cross-media loyalty program that maximizes the value of extant programs. LoyalU’s multi-partner and social-media marketing platform (limited to one company per market segment) expands the customer base, fosters multi-channel shopping, and allows loyalty points to be accrued and redeemed across channels and brands.
Vovici
Vovici is the leading provider of intelligent online survey management and feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers to increase loyalty, facilitate innovation, and influence business decisions. More than half of the Fortune 500 rely on Vovici to turn information into action.
