This year’s LiNC is set to take place at the city’s preeminent landmark hotel. The Westin St. Francis is located in the bustling heart of the city on Union Square and will take this year’s event to a new level in accommodations, excitement and energy.register today
When you register for LiNC 2013, simply designate whether or not you need a room and the days you’ll be staying. There’s no need to contact the hotel directly to reserve a room - the Lithium Conference Team will take care of the booking for you. Our negotiated hotel group rate is $269/night, while rooms are available. Conference parking is available at The Westin or nearby parking garages.
For three days (and nights!) industry thought-leaders, pioneers and social business practitioners will come together in one place to network, learn and define the future of social customer experience. LiNC 2013 is an experience not to be missed.=======
For three days (and nights!) industry thought-leaders, pioneers and social business practitioners will come together in one place to network, learn and define the future of social customer experience. LiNC 2013 is an experience not to be missed.>>>>>>> 9ae1990a1148c50fed1f12957bffd03e12c5dd7a register today
Lithium has over ten years’ experience delivering thriving communities. We’ve developed an extensive library of best practices for Community Managers that covers everything from running a successful launch to driving community growth and maintaining desired performance levels.
The Lithium Community Manager Certification gives you the opportunity to learn these best practices, hone your skills as a practitioner, and become recognized as a leader in your industry. The Certification workshop includes a full-day training session led by Lithium’s expert Social Solutions Consultants as well as access to online prerequisite materials.
To become certified, attendees must pass a certification test, held during the conference.
Join us for an interactive session that connects your social media marketing efforts to peer-to-peer and social customer care. This session covers best practices for making social customer programs successful, including aligning internal teams and operations, creating a social center of excellence, and promoting success to build momentum. Attendees will become more proficient at prioritizing social initiatives and measuring business impact.
It used to be the best product won customers. But the game has changed. Today, customer experience is the new competitive differentiator but it has be consistent and seamless across all touch points. Join New Business Strategies as they frame out how to discover and deliver the experience your B2B customer will pay more for.
Hear from the world's leading global brands, top-tier analyst firms, and other industry visionaries - including statistician, political forecaster, and NY Times best-selling author, Nate Silver.register today
Nate Silver has become today’s leading statistician through his innovative analyses of political polling. Honored by a series of accolades, from Time’s 100 Most Influential People to Rolling Stone’s 100 Agents of Change, Nate runs the award-winning political website FiveThirtyEight.com, where he publishes a running forecast of current elections and hot-button issues. Published in the New York Times, FiveThirtyEight.com has made Nate the public face of statistical analysis and political forecasting.
Dave serves Customer Intelligence Professionals. He leads a research team that focused on helping companies better leverage customer knowledge to improve marketing performance and business strategy. Dave's team delves deeply into the dynamics of CI and specializes in areas of CI technology and services, web intelligence, social intelligence, and marketing and customer analytics.
Rose Hamilton has two decades of experience in building direct-to-consumer multi-channel businesses, with expertise in e-commerce strategy/general management, brand building, digital/traditional direct response marketing, and consumer insights/analytics. Rose currently serves as the EVP, CMO for Pet360, leading the brand vision, customer experience, and overall business growth plans for Pet360.com, PetFoodDirect.com and NationalPetPharmacy.com.
Mathieu Horn is the founder of Joe Mobile, the newest mobile operator in France running on the SFR network. Mathieu has worked for SFR since 1999 in various Marketing and Strategy positions before he founded Joe. He started his carrier working at Air France, first in Amsterdam then in Paris. Mathieu graduated from the ESSEC Business School in Paris in 1995.
As President of New Business Strategies, an international B2B customer experience strategy consulting firm, Christine leads client services teams serving customers worldwide. Widely published in BusinessWeek, Forbes, B2B Marketing, Investor Business Daily, CMO.com, Sandhill.com, Huffington Post and a blogger for Forbes.com, she has keynoted and spoken on building customer-centric organizations, improving sales and marketing ROI, actionable buyers' journeys, and customer experience strategy. Her thought leadership has led to recognition in 2012 as one of the top twenty women in Sales and Marketing by the SLMA, one of the top 15 influential leaders in sales and lead management, one of the top 15 leaders in social selling, and one of Silicon Valley's Most Influential Women by the Silicon Valley/San Jose Business Journal.
As a Global Technical Center engineer, Joe has contributed to network management products and technologies by finding and fixing bugs, as well as implementing maintenance and troubleshooting components in Cisco Prime, Cisco's flagship network management suite. He is one of the founders and architects of the Lithium-based community platform, Tech Zone, which is used as the standard for collaboration and knowledge management by Cisco technical support. Joe is a top-rated speaker at Cisco's annual user conference, CiscoLive!, and a certified Cisco Internetworking Expert, Java Programmer, and VMware Professional. He has authored numerous technical documents on Cisco network management products and technologies and has been published in the Springer publication, "Network-Embedded Management and Applications: Understanding Programmable Networking Infrastructure" and the Cisco Press book, "Tcl Scripting for Cisco IOS."
Jason Duncan is Hewlett-Packard's Manager of Worldwide Consumer Support Forums which covers seven languages and over 75 million visits annually. He oversees the recruitment and growth of customer and employee expert programs, social media response agents, forum operations, and the annual HP Social Media Summit. In his previous role as Business Strategist for HP's Global Digital Support organization, he was instrumental in setting web-based support strategies for HP Consumer & SMB customers. Jason has over 19 years of HP experience and has spent his entire career in customer-facing support and sales roles.
Bill Johnston is Autodesk's Director of Online Community & Strategic Content, where he oversees the company's community, social media, ideation and content initiatives related to customer help & nurturing. Prior to Autodesk, Bill was Dell's Director Online Community & Social Media, where he oversaw global online community & social media strategy, including IdeaStorm and the Dell TechCenter community. Bill previously served as Chief Community Officer with Forum One Networks where he directed several pioneering social media events and research projects. Bill has also held previous senior positions with Autodesk and helped launch TechRepublic.com in '99. Bill is currently advising a small group of startups, including Brandle. Bill founded the Online Community Roundtable networking group in 1995.
With over 10 years in the telecom sector, Ben brings a wealth of experience from a variety of disciplines, from marketing, operational management, customer experience to strategy. Ben is now accountable for leading the strategic direction of EE's digital experience to enhance customers already increasingly digital lives. With the daily emergence of new digital technologies, and customer expectations ever increasing, Ben is on a mission to find ways to push the boundaries of the industry, to deliver a best a world class digital experience.
Gonzalo Salgueiro, CCIE® No. 4541, is a Technical Leader in the area of Unified Communications at Cisco Systems. As a member of the Global Technical Center (GTC), he drives engineering excellence and customer success as a senior advisor and escalation point for many of Cisco's largest and most critical Unified Communications networks. In addition to his technical role, Gonzalo is also one of the principal contributors to the collaborative vision and strategy of the GTC transformational initiative and a lead architect of the Tech Zone project.
As a senior manager of the Web Support team at National Instruments, Archana is responsible for delivering effective self-service and support experiences to our valued customers across the globe. Archana has worked in many different roles for 18 years at National Instruments including the Engineering Leadership Program, Customer Training Programs and Web Development. In her current role, she is responsible for driving customer success from self-service on the web to agent assisted service and support.
Jared Young is the business owner for Barclaycard Ring. Barclaycard Ring has been lauded as the world's first social credit card. Jared led the team that pioneered the innovation and brought this unique crowdsourced credit card to market. Jared has been with Barclaycard US for nearly 9 years. Prior to this role Jared worked in various Marketing Analytics functions. He also worked previously at Advanta Corp, NextCard Inc, Walker Digital and First USA Bank (currently JP Morgan Chase).
Sponsorships are now available! For more information about Sponsorship opportunities, please contactregister today
Acquity Group is a leading global Brand eCommerce® and digital marketing company, creating award-winning digital experiences for global brands. Our approach brings together strategy, design, and technology to create experiences that build unbreakable customer relationships. To define a unique perspective for yourbusiness, contact Acquity Group at www.acquitygroup.com.
GeoFluent eliminates language barriers in global communities by delivering real-time translation with unprecedented quality for each site visitor. GeoFluent’s seamless integration with Lithium allows participants to find, view and create all content in their preferred language. As a result, community traffic, engagement, and vitality increase dramatically, particularly for international audiences.
CloudSquads transforms social conversations into actionable insights that drive improvements in marketing, sales and customer service. The world’s largest brands leverage the Cloudsquads solutions to achieve 35% increased conversions, 15%+ call deflections and provide a seamless multichannel experience to their customers. Are you ready to get started?
The Social Customer Excellence Awards, aka “The Lithys,” recognize and celebrate customers that are using Lithium to solve problems, create new products, innovate and engage with their customers at entirely new levels to create true business value.
This year, we have seven award categories which will recognize customers who are truly leaders and innovators in their space.
Winners will be celebrated on April 24th, 2013 at LiNC.submit your nomination