The Telefónica story

Telefónica Germany and its brands O2 and Alice belong to Telefónica Europe and are part of the Spanish telecommunication group, Telefónica S.A. In Germany, it offers more than 20 million customers postpaid and prepaid mobile telecom products as well as innovative GPRS and UMTS mobile data services, DSL fixed network telephony, and high-speed internet. Their vibrant support community helps customers answer questions all across their voice, mobile Telecom, broadband, and DSL services.

  • Website: Telefónica Germany
  • Industry: Communications Services Providers
  • Location: Germany
  • Customer Since: 2010
  • Use Case: Support
see the success book
community crowd-sourcing of ideas
superfans add to the whole community
expert participation called out
visit The Telefónica community

resources & links

  • success book

    Check out Telefónica Germany’s success book page on Lithium.com

    learn more

  • Swiss CRM Forum

    Hear from Telefónica Germany’s senior lead architect, Dietmar Hedden

    learn more