November 19, 2009

Lithium Presents the Impact of Enterprise Social Media at New York’s Web 2.0 Expo

Session will provide insight on the value of customer community solutions

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced Lithium’s Chief Marketing Officer, Sanjay Dholakia, will lead a session at the Web 2.0 Expo in New York. The track session will unveil analytic strategies that allow companies to align customer communities to business goals in one or more of the following areas: sales & marketing; customer service & support; innovation; and brand advocacy & loyalty.
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November 19, 2009

Customer Community Experts to Share Word of Mouth Marketing Study and Best Practices

Session will provide insight on determining ROI for Online Communities

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced Lithium’s Chief Community Officer, Joe Cothrel, will speak at the WOMMA Summit 2009. The ROI of Word of Mouth (WOM) has been studied and presented, but often without real numbers to compare success. Joe Cothrel will present ROI data collected from two long-running online communities. These results are instructional and this track session will provide practical information to help your company prepare a similar analysis.
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November 04, 2009

Lithium Customers Share Best Practices for Lowering Support Costs at Enterprise 2.0

Panel Will Provide Insight on the Value of Customer Community Solutions

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced Lithium customers, Hewlett Packard and Juniper Networks, will speak at the Enterprise 2.0 conference. The track session will cover lowering customer service costs via social solutions to help business managers learn more about how to leverage customer communities with maximum return on investment (ROI).
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November 03, 2009

Lithium Technologies Partners with ON24 to Provide Integrated Community and Virtual Event Platform

Social CRM Virtual Conference to Showcase Enhanced Experience

ON24, Inc., the global leader in webcasting and virtual event solutions, announced today that the company has collaborated with Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, to offer the “Social CRM Virtual Summit,” the largest online conference for social media and CRM professionals and the first virtual show to demonstrate how social media/communities can work in tandem with virtual events to create a new and powerful business application.
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October 27, 2009

Research Reveals Word-of-Mouth Campaigns on Customer Networks Double Marketing Results

Lithium Finds Identification of Customer Influencers Increases Campaign Effectiveness by 50 Percent

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced initial findings from its collaborative research on the impact of customer networks on word-of-mouth marketing campaigns. The report marks the first joint research produced by Lithium’s chief scientist, Michael Wu, and leading researchers studying marketing and social media, including Barak Libai, of MIT Sloan School and the Leon Recanati Graduate School of Business in Tel Aviv; Eitan Muller, of New York University Stern School of Business and the Recanati School; and Renana Peres, of The Wharton School, University of Pennsylvania and Hebrew University of Jerusalem. A white paper elaborating the findings and providing practical advice for marketers is available for download today from Lithium.
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October 26, 2009

Lithium Technologies to Unveil Industry’s First Customer Community Platform Optimized for Mobile Access

Mobile Preview Available at the Social CRM Virtual Summit on November 11

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced it will preview the industry’s first customer community platform optimized for mobile access during its Social CRM Virtual Summit on November 11. Developed with some of the world’s leading wireless and media companies -- including MTV, Research In Motion Limited (RIM), T-Mobile, Univision and Verizon, Lithium Mobile advances the state of the art in the industry by providing the first tailored, interactive community experience accessible from any web-enabled mobile device.
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October 21, 2009

Lithium Technologies Joins Tempero in London to Host Social CRM Seminar

Experts to Share Best Practices for Ensuring Strong Business Returns for Investments in
Customer Community and Social CRM

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced it will co-host a seminar in London on Wednesday, Oct. 21 for marketers and brand managers to learn about Social CRM.
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October 20, 2009

Lithium Technologies Announces Additions to Virtual Summit Agenda, Sponsorship

New Speakers include Altimeter Group's Jeremiah Owyang and Ray Wang; New Sponsors including CRM Magazine

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced additions to the agenda and new sponsors for the Social CRM Virtual Summit, which Lithium is hosting on Nov. 11, 2009.
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September 22, 2009

Lithium Technologies' CEO to Speak in Silicon Valley on Social CRM Panel

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced that Chief Executive Officer Lyle Fong will be speaking on the “Is Social CRM for Real?” panel at the next meetup for Bay Area CIO/IT Executives group.
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August 25, 2009

Lithium Technologies to Host Social CRM Industry Conference Online

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced plans to host a virtual summit on Social CRM on Nov. 11, 2009. Lithium has begun compiling its agenda for this virtual summit, and is accepting proposals for speakers and sponsors.
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August 25, 2009

Lithium Technologies Wins CRM Magazine Rising Star Award

Lithium Technologies,the leading provider of Social CRM solutions to power the customer network, today announced that it has been selected by CRM magazine as a winner of the 2009 Rising Star Award. The eighth annual CRM Market Awards recognize vendors, consultants and end-user companies that are creating and cultivating rewarding customer experiences and relationships through the sophisticated integration of people, processes and technologies.
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August 24, 2009

Lithium Technologies' Chief Marketing Officer to Present at CRM Evolution Conference

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced that its Chief Marketing Officer, Sanjay Dholakia, will present at the CRM Evolution Conference in New York this week.
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August 12, 2009

Lithium Achieves 80 Percent Revenue Growth in First Half of 2009

Expands EMEA and U.S. Operations to Further Develop Customer Relationships with Leading Worldwide Brands

Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced over 80 percent growth in new monthly recurring revenue for the first half of 2009, culminating with a record performance in its second quarter. While maintaining its focus on its quickly expanding customer base, Lithium has invested in innovative solution development and vision, has acquired a complementary technology, expanded its executive leadership team, and has moved into new geographic markets to continue the company’s growth to record levels.
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August 04, 2009

Crucial.com Enhances Customer Experience with Online Community

Lithium-Powered Customer Network Improves Customer Service and Amplifies Word-Of-Mouth Marketing

Crucial.com and Lithium Technologies today announced the global Crucial.com online community to complement existing site features that make buying computer memory upgrades an easy and engaging experience. In just two months, the Crucial.com customer network has had more than 1,000 users register to share ideas, solutions, and best practices about Crucial® memory products. Crucial.com is an online destination of Lexar Media, a leading global provider of memory products for digital media; Lithium Technologies is the leading provider of on-demand customer community and Social CRM solutions for the enterprise.
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July 15, 2009

Lithium Ushers in the Next Generation of Customer Relationships with Social CRM

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, announced that it has acquired Keibi Technologies, Inc., the leader in automated content discovery, analysis, and moderation for online communities. The acquisition extends Lithium's lead in delivering highly successful communities by giving brands the power to immediately discover, analyze, and moderate user-generated content of all kinds that might impact their brands on the web.
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July 07, 2009

Future Shop Recognized As Customer Leader by 1-to-1 Magazine

Canada's Largest Consumer Electronics Retailer Delivers Award-Winning Online Customer Experience with Lithium Technologies

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, today announced that Future Shop, Canada’s largest retailer and e-tailer of consumer electronics, has been recognized as a customer service leader by the editors of 1-to-1 Magazine. The company was honored for its innovative online customer community which is powered by Lithium Technologies. Available in both English and French and with over 100,000 members and more than 8 million page views per month, the Future Shop customer community is Canada’s largest community of technology and consumer electronics enthusiasts.
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June 08, 2009

LIthium Technologies' Chief Financial Officer to Present at the RBC Capital Markets 2009 Technology, Media and Communications Conference

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, today announced that its Chief Financial Officer, Mike Dinsdale, will participate in the eCommerce Enablers panel at the RBC Capital Markets 2009 Technology, Media and Communications Conference in San Francisco this week.
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June 02, 2009

Lithium Acquires Moderation Platform Leader Keibi Technologies

Combination drives customer success by providing unique content discovery and brand protection capabilities across online communities

Today, Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, announced that it has acquired Keibi Technologies, Inc., the leader in automated content discovery, analysis, and moderation for online communities. The acquisition extends Lithium's lead in delivering highly successful communities by giving brands the power to immediately discover, analyze, and moderate user-generated content of all kinds that might impact their brands on the web.
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May 27, 2009

Redfin's Lithium-Powered Customer Community Drives 40% Revenue Growth

Online customer community delivers on Redfin's core principles of transparency, accountability, and customer service

Today, Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, and Redfin, the real estate industry's first online brokerage for buying and selling homes, announced that 51% of people who bought a home through Redfin reported that the company's online community influenced their decision to work with the brokerage, an increase from 30% the year prior. Prior to making a purchase, over 22% of Redfin buyers had posted a question to the community.
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May 15, 2009

Lithium Technologies to Discuss Driving Measurable Business Value from Social Media Initiatives and Customer Communities at TiECon 2009

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, announced today that its Chief Marketing Officer, Sanjay Dholakia, will participate in the "What are the New Opportunities for Web 2.0 and the Enterprise?" Power Connect panel discussion at TiECon 2009 in Santa Clara, CA this weekend.
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May 13, 2009

Lithium Customer Conference to Highlight the Business Value of Community

Global social media experts from enterprise leaders gather to share best practices on driving ROI

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, is hosting its annual customer conference in San Francisco this week. The theme of this year's conference is "Spotlight on Community Value" and will provide Lithium customers with information and education around community best-practices that are proven to demonstrate a positive return-on-investment (ROI) by enhancing customer service and brand loyalty while reducing costly customer support initiatives and streamlining online marketing efforts.
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May 12, 2009

Lithium Technologies Named to JMP Securities' Hot 100

Independent research firm recognizes Lithium as an industry leader in social media/community

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, today announced the selection of the company in JMP Securities' report "Hot 100: The Best Privately Held Software Companies." Lithium was one of just two companies selected in the competitive category of Social Media/Community. JMP's Hot 100 report is an annual analysis and ranking of the leading private companies in the software industry.
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May 12, 2009

Joe Cothrel of Lithium Technologies to Present at the Community 2.0 Conference

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, today announced that Joe Cothrel, Lithium Technologies' Chief Community Officer, will present a session on Five Trends That Will Transform Customer Communities at the Community 2.0 Conference in San Francisco this week.
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May 01, 2009

Lithium Technologies to Present at the SIIA Software Summit and CODiE Awards

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, today announced that its Chief Marketing Officer, Sanjay Dholakia, will participate in the Helping Those Who Help Themselves, Crowdsourcing panel at the SIIA Software Summit 2009 in San Francisco next week.
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March 30, 2009

Verizon's Online Community Forums Provide Enhanced Customer Service

Peer-to-Peer Online Community Brings Customers and 'Super-Users' Together to Create Knowledge Base About Verizon Products and Services

The Verizon Community Forums have become the company's hottest online venue for consumers to submit questions, share advice, and get answers about Verizon's robust portfolio of broadband, entertainment, and communication services.
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February 25, 2009

Lithium Technologies Launches New Analytics Offering to Measure the Health of Customer Communities

Community Health Index and Lifecycle Benchmark Service Enable Customers to Measure Results and Ensure the Success of their Communities

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, today announced the launch of Lithium Insights, the first and only set of analytic solutions available to accurately measure and benchmark the health of online communities. Lithium Insights includes the Community Health Index and the Lifecycle Benchmark Service enabling customers to proactively monitor six key dimensions of community health, compare their communities' performance to benchmarks and, most importantly, receive step-by-step recommendations to help improve performance. The Community Health Index is designed as an open standard, available for use by all in the customer community industry as a common way to measure community health.
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February 11, 2009

Pitney Bowes Selects Lithium Technologies to Power Online Community for Supporting and Engaging Customers

Community delivers hundreds of thousands of dollars in support call savings in four weeks

Lithium Technologies, the leader in customer community solutions, today announced that Pitney Bowes Inc. (NYSE:PBI), the world's leading mailstream technology company with $6.3 billion in annual revenue, is working with Lithium to power and manage the Pitney Bowes online community for supporting and engaging customers. Live for eight months, the community not only saved the company hundreds of thousands of dollars in a four week period, but has also quickly become an important source of input for Pitney Bowes's process improvement efforts and a key vehicle for enhancing customer responsiveness.
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January 29, 2009

Sage North America Boosts Loyalty with Customer Community from Lithium Technologies

ACT! online community becomes key customer engagement tool, and a top marketing asset

Lithium Technologies, the leading provider of on-demand customer community solutions for the enterprise, today announced that Sage North America, part of The Sage Group plc, has realized customer loyalty and product support benefits by connecting and engaging with customers using its ACT! online community (http://community.act.com). ACT! by Sage is the number one selling contact and customer management software used by 2.8 million registered users and over 43,000 additional corporate customer sites.
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January 14, 2009

Independent Research Firm Cites Lithium Technologies as a Strong Performer in Community Platforms

Lithium Earns the Highest Scores For Services and Client Base

Lithium Technologies, a provider of on-demand customer community solutions for the enterprise, today announced that it was among the select companies that Forrester invited to participate in "The Forrester Wave™ Community Platforms, Q1 2009." In this evaluation, Lithium was cited as a Strong Performer and earned the highest scores for services and client base. There are over 100 vendors offering community platforms and services today. Lithium was among the nine companies that Forrester invited to participate in its Forrester Wave report.
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January 07, 2009

Lithium Technologies' Social Media Solutions Fuel 100% Growth

Company Expands Executive Leadership to Drive Growth and Customer Success

2008 was a year of accelerated momentum for Lithium Technologies, the leader in on-demand enterprise customer communities. Today the company announced a 100% percent growth in new monthly recurring revenue in less than one year, resulting in-part from Lithium's continued penetration into the Fortune 1000 market, adding companies including Caterpillar, Pitney Bowes, and AT&T among many others. To help keep pace with this growth — and to advance the company's strategy and solution offerings — the company is also announcing key additions to its management team.
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