Press Releases

Lithium Customers Share Best Practices for Lowering Support Costs at Enterprise 2.0

Emeryville – 4, November, 2009 – Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced Lithium customers, Hewlett Packard and Juniper Networks, will speak at the Enterprise 2.0 conference. The track session will cover lowering customer service costs via social solutions to help business managers learn more about how to leverage customer communities with maximum return on investment (ROI).

The Enterprise 2.0 Conference takes a strategic perspective, emphasizing the bigger picture implications of the technology and the exploration of what is at stake for organizations trying to change not only tools, but also culture and process. Beyond discussion of the "why", there will also be in-depth opportunities for learning the "how" that will help you bring Enterprise 2.0 to your business.

What: Enterprise 2.0 Session: Lowering Customer Service Costs Via Social Tools  (#e2conf-46)

Who:
Lois Townsend, Director, Social Media Strategy and Operations, Hewlett Packard
Keith Redfield, Director eSupport, Juniper Networks

When: Wednesday, November 4 from 1:00 to 1:45 pm PT

Where: Moscone North Convention Center, San Francisco, California

Register: Visit the Enterprise 2.0 conference website for more information and to register.

About Lithium Technologies

Lithium is the leading provider of Social CRM solutions to power the customer network. Working with market leaders such as Best Buy, Sony, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is delivering the next generation of customer relationships by unlocking the value of the social customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf. As a result, businesses measurably improve their marketing and sales, accelerate innovation, and increase customer satisfaction. Lithium's platform is proven in high-volume, growth environments and provides the security, analytics, APIs, and multi-language support that enterprises demand. Founded in 2001, Lithium is privately held with headquarters in Emeryville, California. For more information, visit www.lithium.com.

***

Lithium Media Contact: Elizabeth Crosta, Ogilvy PR, elizabeth.crosta@ogilvypr.com, (415) 677-2713