news & events
October 29, 2013
Lithium study uncovers opportunities for brands that meet soaring consumer expectations
Lithium Technologies, the leader in Social Customer Experience, today unveiled research that shows consumers will reward brands that harness Twitter’s power to meet their rising expectations, while punishing those that fail to respond in a timely way.
October 29, 2013
Lithium helps brands tackle soaring consumer expectations
Lithium Technologies, the leader in Social Customer Experience, today announced that Lithium Social Web™ has joined the elite Twitter Certified Products Program.
September 3, 2013
Growth Capital & Key Leadership Additions Build on Lithium’s Market-Leading Momentum
Lithium Technologies, the leader in Social Customer Experience, today announced it has raised $50 million in pre-IPO mezzanine financing to further advance its technology platform, expand its global footprint and execute strategic acquisitions to accelerate growth.
November 25, 2013
In a radical experiment, Barclays is allowing customers to have input on everything from their card's look to its interest rate to the late-fee policy. And they get a cut of the profits, too.
November 2, 2013
What's desperately missing from most brands on Twitter is active, timely response. This is critical because consumer expectations for speedy service are climbing. Lithium CEO, Rob Tarkoff, shares findings from a recent Lithium-commissioned Millward Brown study showing that consumers will reward brands that harness Twitter's power to meet their rising expectations, while punishing those that fail to respond in a timely way.
November 1, 2013
Lithium hired Millward Brown to conduct a survey of 501 respondents who said they actively engaged with a company on Twitter, and the report shows the trend of people using Twitter for customer support purposes is not going away.
May 9, 2013
February 25, 2013
October 2, 2012
December 12, 2013
Join Lithium CEO, Rob Tarkoff, and social business pioneer and author, Michael Brito, for a lively conversation on better social customer engagement Thursday December 12th at our San Francisco headquarters on 225 Bush St.