in the news
May 14, 2010
Lithium Partners With Genesys to Beef Up Community Customer Support
After building out its community insight capability with the acquisition of Scout Labs last week, social CRM firm Lithium Technologies has moved to beef up the customer support side of its offering.
Partnering with Alcatel-Lucent’s Genesys, a supplier of enterprise software, Lithium will integrate its community platform and Genesys’ Customer Service Software.