in the news
June 14, 2010
SaaS & Customer Success, The (New) Definition of Customer Support
In the past, Customer Support has been about the answer to “how does it work?” Customer Success is about a much more vital question: “How can I use the application to increase my company’s productivity and profitability?".
Analyst, Mikael Blaisdell of The HotLine Magazine, interviewed Lithium's Director of Customer Success, Amy Kelman, to find out more about how Lithium's Customer Success Program goes beyond plain support.