in the news
October 7, 2010
Verizon Idea Exchange a Great Place to Contribute to Improved Products and Services
Verizon has launched a new Idea Exchange in its online community that offers community members an opportunity to suggest product innovations and enhancements from Verizon, and to comment on suggestions by members' peers. Daily votes by community members move top suggestions to the company's product development teams for further review.
The Idea Exchange platform was developed by Lithium Technologies Inc., a leader in social customer-relationship solutions. The Idea Exchange offers a simple four-step process that consists of idea submission, peer review on the Idea Exchange page, voting, and then a review of the top ideas by Verizon's product teams for further development. Verizon will keep community members informed of a proposal's status, via the Idea Exchange itself.