in the news
July 25, 2011
Cincinnati Bell Launches Online Peer-to-Peer Support Forum
Cincinnati Bell, Inc. (NYSE:CBB) announced today the launch of a new online customer support forum at community.cincinnatibell.com. This online community, powered by Lithium, is a peer-to-peer support channel for customers and other users to ask questions and share information about Cincinnati Bell.
"Our Online Community Forum is a great resource for our customers to ask their peers how to use a product or get opinions on what service to purchase," says Tara Khoury, Chief Marketing Officer at Cincinnati Bell. "We want to empower our customers and increase customer satisfaction by givingthem another venue to receive support."
"It's no accident that Cincinnati Bell has a great reputation for service - they innovate continuously," says Joe Cothrel, Chief Community Officer at Lithium. "Lithium is proud to partner with such a progressive company, building a destination where their customers can share knowledge and enthusiasm."
The Cincinnati Bell Online Community Forum can be found at Community.CincinnatiBell.com and will give Cincinnati Bell customers and other users 24/7 access to answers from a database that grows continuously as customers and users learn and share.