in the news
July 8, 2011
Telstra Turns to Crowd-Sourced Support, Launches CrowdSupport
Telstra has rolled out a new customer support forum designed to help Telstra customers assist other customers and foster a community around their services. The launch of the site, powered by Lithium, is the latest initiative by Telstra to communicate with customers on multiple platforms following the success they’ve met using social media such as Twitter to assist clients.