press releases

May 21, 2013

Lithium Named a Visionary in Gartner Magic Quadrant for CRM Customer Engagement Center in 2013

Evaluation based on vendors who respond to the challenge of ‘any channel’ customer engagement
Lithium Technologies, the leader in Social Customer Experience, today announced it has been positioned by Gartner, Inc. in the Visionaries quadrant of the CRM Customer Engagement Center Magic Quadrant for 2013.

May 7, 2013

Lithium Announces Winners of 2013 Social Customer Excellence ‘ Lithy’ Awards

Company Certifies More than 300 Community Managers, Social Strategists Worldwide
Lithium Technologies, the leader in Social Customer Experience, today announced the winners of the company’s annual Social Customer Excellence (“Lithy”) Awards.

April 24, 2013

Lithium CEO Rob Tarkoff Outlines Blueprint for Change with Social Customer Experience at LiNC 2013

Groundbreaking new products, strategic insights give brands significant edge through social interactions on both brand web properties and public social networks
Lithium Technologies, the leader in Social Customer Experience, today kicked off its Lithium Network Conference (LiNC) 2013.

April 24, 2013

Lithium Delivers Only Social Platform that Connects Social Customer Experience across both Brand Websites and Public Social Networks

Major Enhancements to Lithium Social Customer Experience Platform™ Allows World’s Top Brands to Increase Sales, Reduce Service Costs and Accelerate Innovation
Lithium Technologies today announced a series of major enhancements to the Lithium Social Customer Experience Platform™, which empowers brands to deeply engage customers across social channels at scale.

April 24, 2013

Lithium Launches New Analytics Product for Measuring and Improving Social ROI

Lithium Social Intelligence™ Provides Deep Insights into Customer Engagement across Communities and Social Networks
Lithium Technologies, the leader in Social Customer Experience, today unveiled Lithium Social Intelligence™ a next-generation analytics product designed to help brands measure social ROI and improve the performance of social customer programs.

April 24, 2013

Lithium joins SAP® PartnerEdge® Program as an SAP Software Solution and Technology Partner

Lithium's Community Solutions Extend SAP’s Web Channel Products With User-Generated Content, Customer-To-Customer Advice And Help
Lithium Technologies, the leader in Social Customer Experience, today announced that it joins the SAP® PartnerEdge® program as an SAP software solution and technology partner.

April 15, 2013

Philippines’ Globe Telecom Taps Lithium to Provide Game-changing Social Customer Experience

Globe Telecom Delivers Country’s First Social Hub For Telecom by Combining On-Domain Customer Communities with Customer Engagement on Public Social Networks
Lithium Technologies, the leader in Social Customer Experience, today announced Globe Telecom has launched the Philippines’ first comprehensive social hub in telecom, deploying two key pillars of the Lithium Social Customer Experience Platform™ -- Lithium Communities™ and Lithium Social Web™ -- to reduce customer service costs while increasing customer loyalty.

April 8, 2013

World’s Leading Brands Converge on Lithium’s LiNC 2013 Customer Conference for Serious Social Dialogue

Acclaimed Statistician & NY Times Best-selling Author Nate Silver to Keynote during LiNC 2013, San Francisco, April 23-25
Lithium Technologies, the leader in Social Customer Experience, today announced its lineup of speakers and session tracks for its upcoming Lithium Network Conference (LiNC) 2013.

February 21, 2013

Lithium Technologies Names Chief Customer Officer, Continuing Relentless Dedication to Customer Success

Misha Logvinov promoted to newly created role to tap passion for customer success. Lithium Technologies, the leader in Social Customer Experience, today announced it has promoted Misha Logvinov to the newly created role of Senior Vice President and Chief Customer Officer (CCO).

February 19, 2013

Lack of Social Maturity in Telecom Presents Major Opportunities, Lithium Technologies Study Reveals

Study Shows Robust Social Customer Experience Investments Drive Serious Business Results. Lithium Technologies, the leader in Social Customer Experience, today published results from a global study that reveals telecoms that invest in on-domain social platforms have more confidence in the customer experiences they deliver.

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