Press Releases

Lithium InterActive provides multiple channels for customer interaction and lowers customer care costs

Emeryville, CA – September 29, 2005 – Lithium Technologies, Inc., the leading provider of on-demand customer interaction channels and communities, today announced that it will showcase Lithium InterActive, their world-class customer interaction channels and communities, at the Service and Support Professionals Association (SSPA) annual conference in Las Vegas, NV, October 9-10, 2005.

Lithium Technologies powers some of the largest customer support sites in the world and offers the broadest choice of over 30 customer interaction channels including enterprise forums, support chat, wireless support, blogs, self-service search, private messaging, Ask The Expert, support round tables, and much more.

With Lithium InterActive, service and support professionals can lower customer care costs, increase customer satisfaction, and decrease customer churn. Lithium InterActive can be deployed in days, with a typical 45 day payback, and is available in multiple languages.

The SSPA is the service and support industry's foremost professional organization and the annual conference leads the way in identifying new and more integrated delivery models for field service, professional services, and best practices to meet customer expectations. Lithium Technologies is a key player in this growing market, providing innovative self-service and peer support channels that are hosted and easily integrated with existing CRM applications.

Originally scheduled for New Orleans, LA, the SSPA quickly found a new home for the conference at the Mandalay Bay Resort and Casino in Las Vegas. In order to support the SSPA's activities, Lithium Technologies concluded that they would retain their exhibit space at the new location.

"We're very pleased that the SSPA was able to find a new location so quickly," said Greg Joy, VP of Sales at Lithium Technologies. "Decreased customer care costs and increased customer satisfaction are the keys to this market and we offer the broadest range of customer interaction channels available. Using Lithium InterActive, companies can expand and deepen their contacts with their customers while saving on the costs associated with customer retention and support."

About Lithium Technologies

Lithium Technologies powers superior, web and wireless, on-demand customer interaction channels and communities that decrease customer care costs and increase brand loyalty and sales. Lithium's customers include Intel, Cingular, Forbes, Sony, Siebel Systems and Salesforce.com. Lithium is privately held with headquarters in Emeryville, CA. For more information, visit www.lithium.com. or call 510-653-6800.

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Lithium Media Contacts:

Michael Paige, Corporate Headquarters & Global, michael.paige@lithium.com , +1 (510) 318 7014
Sandra Teuber, Central & Southern Europe, sandra.teuber@lithium.com , +41 (79) 223 7356
Prelini Chiechi, UK & Northern Europe, prelini.chiechi@lithium.com, +44 (7826) 912788
Imogen Riley, APAC & Australia, imogen.riley@lithium.com, +61 413 274 210