Lithium Technologies chosen to power Siebel Systems' customer forums
Siebel's CustomerWorld showcases online communities powered by Lithium
Emeryville, CA – January 30, 2006 – Lithium Technologies, Inc., the leading provider of on-demand customer community solutions, today announced that Siebel Systems has chosen Lithium InterActive for its online business and technical communities. Lithium forums enable Siebel's base of more than 4,000 customers to discuss the people, processes, and technologies that help make their customer-facing systems and business initiatives successful.
To enhance customer satisfaction, Siebel is using several of Lithium's solutions for their forums polls and surveys. Siebel featured their customer forums at Siebel CustomerWorld in Boston, October 16-19, 2005.
"During the selection process Siebel conducted an exhaustive assessment of the top five online community providers in the industry and issued a stringent RFP," said Adam Bloom, Director of Marketing Operations and Online Community at Siebel Systems. "We selected Lithium because of their comprehensive feature set, their ability to scale, and the quality of management and staff. As an on-demand solution, Lithium's enterprise customer interaction hub provides Siebel with the ability to manage, create and expand its online communities with minimal resource requirements. Lithium's precise and extensive response to our RFP demonstrated that they were committed to providing quality enterprise services while running a tight operation. We have been very pleased with the on-going results and the success of our online customer communities. Lithium's solution has helped Siebel meet its strategic objectives in increasing customer loyalty and satisfaction."
"It's extremely rewarding to add Siebel to our family of enterprise customers," said Michel G. Thouati, CEO of Lithium Technologies. "Siebel's selection of our solution validates our strategic business model and is indicative of the increasing adoption of using online business communities to support enterprise applications. While Siebel's RFP was rigorous in its demands, we were confident that our solution would fulfill their business needs. Lithium is pleased to have received yet another endorsement of our extensive knowledge in both the technical and social engineering aspects of creating vibrant online business communities."
About Siebel Systems
Siebel Systems, in the process of being acquired by Oracle, is a leading provider of software solutions and services that drive value and loyalty in client-customer relationships, providing best-in-class capabilities in on-premise and hosted customer relationship management (CRM), business analytics, and customer data integration. Siebel's new Customer Adaptive Solutions enable organizations to model their customer-centric business processes in order to drive the most effective customer interactions, gain increased insight over time, and continually realign those processes for systemic and consistent improvement. With more than $2 billion in R&D investments, 13 years of customer software experience, an extensive global ecosystem of alliance partners, and more than 4,000 customers and 3.8 million live users, Siebel is the proven choice in helping organizations of all types and sizes achieve customer-driven business results. For more information, visit www.siebel.com. .
About Lithium Technologies
Lithium Technologies provides market-leading solutions for building successful online communities. Lithium's solutions enable clients to increase brand loyalty, sales, and customer satisfaction, while decreasing customer care costs. Clients include Cingular, Forbes, Sony, Scholastic.com, Nokia, and Dell. Lithium is privately held with headquarters in Emeryville, CA. For more information, visit www.lithium.com. or call 510-653-6800.
Lithium Media Contacts:
Michael Paige, Corporate Headquarters & Global, email@example.com , +1 (510) 318 7014
Sandra Teuber, Central & Southern Europe, firstname.lastname@example.org , +41 (79) 223 7356
Prelini Chiechi, UK & Northern Europe, email@example.com, +44 (7826) 912788
Imogen Riley, APAC & Australia, firstname.lastname@example.org, +61 413 274 210