Lithium Technologies selected to power Network Intelligence's customer community
Network Intelligence enhances customer satisfaction using Lithium's community solution suite
Emeryville, CA - February 22, 2006 – Lithium Technologies, Inc., the leading provider of on-demand customer interaction solutions, today announced that Network Intelligence, the leader in transforming enterprise-wide data into automated compliance and security information, selected Lithium to power its customer-to-customer communities.
Using Lithium's integrated solutions, Network Intelligence now provides its customers with their industry's first online customer-to-customer community. With an installed base of more than 700 enterprise customers, Network Intelligence understands that their most important asset is their customers. Lithium leverages the product knowledge and business ingenuity of customers by providing the technological and social interaction experience to create successful communities.
"Our customers wanted a way to interact with each other to discuss best practices," said Dan Germain, vice president of customer care at Network Intelligence. "We wanted to provide them with a hosted, automated solution that could be up and running within 30 days and would serve our rapidly growing customer base. We also wanted a customer interactions vendor with an experienced, quality staff. Lithium delivered a professional enterprise solution that met all of our requirements. The implementation was fast, smooth, and had little impact on our technical resources. Acceptance by our customers, as evidenced by their participation, has been rapid and enthusiastic."
"The results of launching our online customer communities were even better than expected," added Kathleen Kelleher, Network Intelligence's marketing coordinator. "Lithium led a highly professional implementation that was quick and organized and their staff was friendly and helpful. Our customer community is very satisfied and pleased that Network Intelligence responded so effectively to their needs for an enterprise forum solution."
Like Network Intelligence, Lithium recognizes that multi-channel customer interactions drive brand loyalty. Customers want access to each other so that they can leverage each others' experiences.
"Enterprise Forums and other online community interaction solutions are becoming a best practice requirement for companies with complex products, large customer bases, or both," said Michel G. Thouati, CEO at Lithium Technologies. "Lithium specializes in rapid deployments of customer communities and we are pleased that our solutions enabled NI to respond so quickly to its customers' needs. We are happy to have NI join our growing family of enterprise customers and look forward to the continued relationship between our companies."
About Network Intelligence
Network Intelligence is the market-proven leader in transforming enterprise-wide data into compliance and security information. Its core product line enVision™, is built on the only architecture proven to efficiently collect and protect all the data that drives customers' businesses. Network Intelligence takes the cost and complexity out of compliance and security for hundreds of customers worldwide.
About Lithium Technologies
Lithium Technologies provides market-leading solutions for building successful online communities. Lithium's solutions enable clients to increase brand loyalty, sales, and customer satisfaction while decreasing customer care costs. Clients include Cingular, Forbes, Sony, Scholastic.com, Nokia, and Dell. Lithium is privately held with headquarters in Emeryville, CA. For more information, visit www.lithium.com. or call 510-653-6800.
Lithium Media Contacts:
Michael Paige, Corporate Headquarters & Global, email@example.com , +1 (510) 318 7014
Sandra Teuber, Central & Southern Europe, firstname.lastname@example.org , +41 (79) 223 7356
Prelini Chiechi, UK & Northern Europe, email@example.com, +44 (7826) 912788
Imogen Riley, APAC & Australia, firstname.lastname@example.org, +61 413 274 210