Lithium Customer Wins Altimeter Group ‘Open Leadership Award’
Emeryville – 14 October, 2010 – Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced that Gina Debogovich, community connection manager for Best Buy, has received an Open Leadership Award from the Altimeter Group. The Open Leadership Awards recognize organizations and individuals who are using social technologies to open and transform their organizations.
Gina Debogovich was honored for leading Best Buy, the number one electronics retailer in North America, to adopt a radical departure from their traditional approach to customer support. Her leadership and drive to provide a direct line of communication, as well as assistance and advice for customers both online and off, has resulted in the Fortune 500 company successfully implementing a groundbreaking social engagement program.
“Recipients of The Open Leadership Award are recognized for innovation and excellence, creating impact, overcoming barriers and leadership,” said Charlene Li, author of the New York Times bestseller, Open Leadership, and founder of Altimeter Group. “Congratulations to Gina for demonstrating leadership in establishing Best Buy's community, especially when she convinced reluctant senior leaders of the need and potential to engage directly with customers. The customer voices in Best Buy's community were what gave Gina the strength to be a strong open leader."
“The world’s leading brands, like Best Buy, are using Lithium’s solutions to engage social customers to get real business results and they are quickly seeing the value of a cohesive social strategy,” said Katy Keim, chief marketing officer for Lithium Technologies. “We congratulate Gina on her outstanding accomplishment as a visionary leader in social customer strategies.”
The winners were announced at Altimeter Group’s Rise of Social Commerce event on October 6.
For more information about the awards and to see the winning Best Buy case study:
About Lithium Technologies
Lithium is the leading provider of Social CRM solutions to power the customer network. Working with market leaders such as Best Buy, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is delivering the next generation of customer relationships by unlocking the value of the social customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf. As a result, businesses measurably improve their marketing and sales, accelerate innovation, and increase customer satisfaction. Lithium's platform is proven in high-volume, growth environments and provides the security, analytics, APIs, and multi-language support that enterprises demand. Founded in 2001, Lithium is privately held with headquarters in Emeryville, California. For more information, visit www.lithium.com. Or, engage with us on Twitter, Facebook, and our community – the Lithosphere.
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