Lithium Technologies Honored as a Technology Services Recognized Innovator
Emeryville and Santa Clara – 3 May, 2010 – Lithium Technologies, announced it has been named a Recognized Innovator by the Technology Services Industry Association (TSIA) at the Technology Services World conference today in Silicon Valley. The company was named a finalist in the Innovation in Knowledge Management category.
The Recognized Innovator Awards have become highly regarded in the service industry, representing the only independently judged awards program that recognizes innovation in technology services products and service offerings documented with customer case studies of measurable business value and results.
”We’re honored to be a finalist for the TSIA Recognized Innovator Award for Lithium’s Tribal Knowledge Base,” says Phil Soffer, vice president of product marketing at Lithium. “It’s gratifying to be recognized as the first provider of enterprise knowledge bases generated by an organization’s customers that create valuable, growing assets.”
Recognized Innovator finalists were selected by a panel of judges, including industry experts and TSIA members. As a Recognized Innovator finalist, Lithium will be featured in TSIA research, and conference attendees can learn more about the company's services during Innovation Tours that will be conducted at the conference on Tuesday, May 4. Winners will be announced on Wednesday, May 5.
"The services industry is transforming,” said John Ragsdale, vice president of technology research for TSIA. “What worked a year or two ago is no longer enough to respond to the volatile economy and keep pace with technology advancements. Lithium is demonstrating the kind of successful strategies, tactics, and approaches that the industry can look to as we navigate new challenges and opportunities."
Creating, maintaining and leveraging content to speed issue resolution and project success is not only a core process within every technical support operation, but increasingly, field service and professional services are launching knowledge management initiatives to share learnings from the field across a global operation. As a Recognized Innovator finalist, Lithium is honored as one of the leading providers in this space, enabling service organizations to more easily publish knowledge and effectively use that knowledge to improve business results.
More information on Technology Services World and the Technology Services Recognized Innovator Awards can be found on the TSIA website.
The Technology Services Industry Association (TSIA) is the leading professional association of the technology services industry. Our ranks include thousands of services executives, managers, and professionals from around the globe, representing the world’s leading enterprise and consumer technology companies, as well as scores of innovative small and midsize businesses across nine vertical industries. www.tsia.com.
About Lithium Technologies
Lithium is the leading provider of Social CRM solutions to power the customer network. Working with market leaders such as Best Buy, Sony, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is delivering the next generation of customer relationships by unlocking the value of the social customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf. As a result, businesses measurably improve their marketing and sales, accelerate innovation, and increase customer satisfaction. Lithium's platform is proven in high-volume, growth environments and provides the security, analytics, APIs, and multi-language support that enterprises demand. Founded in 2001, Lithium is privately held with headquarters in Emeryville, California. For more information, visit www.lithium.com . Or, engage with us on Twitter, Facebook, and our community – the Lithosphere.
TSIA Media Contact: Suzanne LaBounty, TSIA, firstname.lastname@example.org, (239) 822-9226
Lithium Media Contacts:
Michael Paige, Corporate Headquarters & Global, email@example.com , +1 (510) 318 7014
Sandra Teuber, Central & Southern Europe, firstname.lastname@example.org , +41 (79) 223 7356
Prelini Chiechi, UK & Northern Europe, email@example.com, +44 (7826) 912788
Imogen Riley, APAC & Australia, firstname.lastname@example.org, +61 413 274 210