Social CRM Excellence Awards Presented to Industry Leaders at Lithium Network Conference (LiNC)
Emeryville – 2 June, 2010 – Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, announces the winners of the 2010 Social CRM Excellence Awards. With the dramatic growth in Social CRM adoption over the last 12 months, Lithium wanted to highlight the lengths companies were going to and the results that companies are realizing.
The awards represent the depth and breadth of social engagement that Lithium customers are achieving with their end customers. The categories in the Awards are designed to showcase the broad scope of the Lithium customer base – from customer support to social evangelism and how users immerse themselves in community activity on behalf of companies.
All entries were self-submitted by the companies on the Lithosphere – Lithium’s customer community. The entries were then voted on by community members, giving an indication of the popular vote. The finalists that were selected by Lithium’s executive judging panel were the examples which most closely followed the spirit of the categories they entered, as well as those that could prove demonstrable business value.
Best New Community (Launched after June 1, 2009)
Winner: PayPal – View Entry
Most Innovative Community
Winner: Giff Gaff – View Entry
Best Community ROI Use Case
Winner: TVG Betfair – View Entry
Best Community Business Integration
Winner: Future Shop – View Entry
Best Community Anecdote
Winner: National Instruments – View Entry
CEO Special Award ‘Social CRM Trailblazer’
Winner: Hewlett Packard – View the HP Consumer Community
"Social marketers have become increasingly aware that their efforts are creating a competitive edge and leading thecharge for building brand loyalty," said Lyle Fong, CEO and Co-Founder of Lithium. "The Social CRM Excellence Awards represented those businesses that have pushed their community engagement to the next level and even highlights users whose lives literally were changed through community participation.”
Blog summary for Social CRM Excellence Award winners.
About Lithium Technologies
Lithium is the leading provider of Social CRM solutions to power the customer network. Working with market leaders such as Best Buy, Sony, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is delivering the next generation of customer relationships by unlocking the value of the social customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf. As a result, businesses measurably improve their marketing and sales, accelerate innovation, and increase customer satisfaction. Lithium's platform is proven in high-volume, growth environments and provides the security, analytics, APIs, and multi-language support that enterprises demand. Founded in 2001, Lithium is privately held with headquarters in Emeryville, California. For more information, visit www.lithium.com. Or, engage with us on Twitter, Facebook, and our community – the Lithosphere.
Lithium Media Contacts:
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Sandra Teuber, Central & Southern Europe, email@example.com , +41 (79) 223 7356
Prelini Chiechi, UK & Northern Europe, firstname.lastname@example.org, +44 (7826) 912788
Imogen Riley, APAC & Australia, email@example.com, +61 413 274 210