SocialMatters

eNewsletter from Lithium Technologies

2011 Issue 9

Social Computing:
It's a Philosophy, Not a Channel

How do you design, build, deploy and manage an effective social solution in the midst of a massive social evolution? Find out from Lithium CEO, Rob Tarkoff, as he shares his insights on the "consumer network effect" with Tech Exec.

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Under the Skin of The Social Customer

"The traditional customer/brand power balance has fundamentally changed in that the customer is in charge of the relationship—not the brand manager," notes Lithium's Bruno Teuber in his conversation earlier this month with IDG Connect. Find out more about what Bruno has to say about building and managing online communities and running a "truly social business".

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Forget Fans—Think Superfans

David Cohen from All Facebook sits down with Lithium Chief Strategist and Co-Founder, Lyle Fong, to discuss driving deeper engagement with customers on Facebook and turning fans into superfans with LevelUp.

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"You Deserve a Break Today..." at the Forrester Consumer Forum

Lithium and Golin Harris will speak at the Forrester Consumer Forum on the launch of one of our favorite new online communities—McDonald's. Join us in Chicago October 27-28.

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Deputizing Superfans



Xconomy San Francisco expounds upon the power of the superfan in a recent piece on Lithium and the social CRM space.


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  Inside This Issue

Social Computing: It's a Philosphy, Not a Channel

Under the Skin of the Social Customer

Forget Fans—Think Superfans

"You Deserve a Break Today"...at the Forrester Consumer Forum

Deputizing Superfans

Facebook  Twitter  More...

  All The Buzz

The Secret to Virgin America's Social Success

Lithium Customer Named In 2011 Constellation SuperNova Awards

The Relativity and Attention Economics of Customer Relationships

  Smart Social Content

Gamification: Shiny Object or Effective Business Strategy?

Gartner, Inc. Magic Quadrant for Externally Facing Social Software

Three "Oh Duh" Social CRM Lessons

  Catch Lithium Live

Lithium Likes to Loves World Tour
October 19 | Munich, DE


Forrester Consumer Forum 2011
October 27-28 | Chicago, IL


Forrester Marketing and
Strategy Forum
November 16-17 | London, UK


WOMMA Summit
November 17 | Las Vegas, NV


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