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Lithium Forums
Lithium Forums
Lithium Forums
Lithium Forums
Lithium Forums is easy to set up, easy to use, and builds a ton of social content for your brand really quickly. It also shows you who your most engaged, influential social customers are right away. Social CRM practitioners know that forums give you two key ingredients essential to success: people and content.
Once you put great people and great content together in a community, you can do all sorts of things. Create awareness, deliver better and faster customer support—even drive sales revenue. The novice will be glad to know that Forums is intuitively simple, the power users will be happy to hear that they’re easy to set up the way you want them.
Feature Highlights
Kudos
Positive feedback is an important part of turning social customers into brand advocates. Kudos let community members tell each other what they like and highlight the most popular content on a forum’s front page. You can moderate, defining which users can give kudos and whose opinions matter most.
Accepted Solutions
In a peer-to-peer support community, it’s important to let community members choose the best answers to their questions. Accepted Solutions help social customers find the best answers quickly and build reputations for those who provide them.
Search
Search is often the first thing a visitor will do on a forum. Visitors can search for topics, people, or roles—even subscribe to search terms alerting them to come back when their questions are answered. Lithium Forums has search on steroids. It sorts by kudos, accepted content, content type—all things defined by your community, so your social customers can view the latest, best, and most relevant content when they drop in.
Tagging
Applying tags to your forum content is the easiest way for community members to label, categorize, and describe content for themselves while at the same time create a content map for others to follow. Tags are consolidated into clouds at every level of the community, allowing members to find content fast and your most frequent contributors are recognized as top taggers in leaderboards.
Subscriptions
Our power users just love this feature. Lithium Forum users can subscribe to topic threads, discussion forums, search results, and even posts from specific users or roles. They control their subscription options from a single screen—choosing immediate delivery or digest, subject or whole message, and plain text or HTML. Users can even choose not to receive messages they’ve already read, so they’re just getting the latest.
Personalization
Lithium Forums work the way your users want them to, so your customers will come back again and again. They can select threaded or linear display for fast reading, hide elements they don’t want to see, and choose from dozens of other parameters to tailor the experience to suit their needs. Members who personalize their community experience are almost always the same ones who come back often, become superfans, and attract more social customers to your site.
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Lithium Forums
Learn why forums are an essential part of any community.
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