To win customer loyalty through social, it’s not enough to just meet customer expectations – you must exceed them. Download our cheat sheet to learn how.
66% of customers expect to hear from you within 24 hours of mentioning your brand on social, and if you disappoint, watch out! Your churn rate will see a 15% increase if your customers don’t hear back on social.
Download the 5 Steps to Serious Social Customer Service cheat sheet to learn how to:
Do you have the right pieces in place to build a strong social customer service operation?