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Cheat Sheet: 5 Steps to Serious Social Customer Service

Download the Cheat Sheet

To win customer loyalty through social, it’s not enough to just meet customer expectations – you must exceed them. Download our cheat sheet to learn how.

66% of customers expect to hear from you within 24 hours of mentioning your brand on social, and if you disappoint, watch out! Your churn rate will see a 15% increase if your customers don’t hear back on social.

Download the 5 Steps to Serious Social Customer Service cheat sheet to learn how to:

  • Assess your ability to manage high-volume customer interactions
  • Automate and prioritize responses so your team can work smarter, not harder
  • Focus on metrics that matter
  • … and more

Do you have the right pieces in place to build a strong social customer service operation?

Download the Cheat Sheet

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