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Leading brands choose Lithium social software

Barclaycard

Increased customer retention by 25%, decreased customer complaints by 50%

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National Instruments

National Instrument gained $7.5M annual savings from call deflection.

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Verizon

Verizon's community-contributed 1700 customer ideas in one year and is responsible for 85% of the features in a product release.

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Telefónica Germany

Community produced 900 customer ideas in 6 months

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Skype

Improved first contact resolution to 70%, 10% reduction in support costs

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giffgaff

giffgaff boasts a 73% Net Promoter Score

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Customer-driven ideation

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