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Designed for social customer service

Designed from the ground up to meet the specialized needs of customer service teams, Lithium Response identifies and prioritizes posts, routing them to the appropriate team where agents can respond within the originating social network.

  • Role-based user interface
  • Built-in knowledge base
  • CRM integration
  • Clear post ownership

Focus on what matters to your customers

Customers are flooding companies with brand and product mentions but many posts don't require response from the brand. Intelligent filtering identifies the implicit or explicit requests for help. Posts are prioritized and routed to the appropriate team.

  • Automatic prioritization
  • Post routing and workflow
  • Notifications and mobile alerts
  • Conversation threading
  • Detection of 25+ languages

Analyze your team's social performance metrics

Few social response systems give supervisors the tools they need to manage the performance of their teams. SLA- dashboards notify managers when response times drop below target levels.

Lithium Social Web provides the dashboard, social media metrics, real time controls and social media analytics, a supervisor needs to keep things running smoothly.

  • Measure agent performance
  • Manage workgroup performance
  • Customized and out of the box social reports
  • Full social data exports

Request a Demo

If you're ready to see what amazing social customer experience software looks like, tell us more about yourself and we'll be in touch.

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