Community superfans spend 10x the amount of average customersRead the story
30% increase in loyalty and return frequency of community members that visit over 10 times/monthRead the story
Customers directed from the Virgin Atlantic Blog have a 27% larger basket size and spend 20% moreRead the story
Community engagement contributed to $5m benefit via call deflection and additional salesRead the story
Increased customer retention by 25%, decreased customer complaints by 50%Read the story
Conversion rate and average basket value on Future Shop increased by 25% due to community engagementRead the story
Think beyond just your brand, think about your category. By building thriving online communities that blend branded and user-generated content, you can turn your website into THE destination for your category, not just for your own products or services. Unlock legions of your brand's enthusiasts to create user-generated content, enabling you to scale your content engine while driving traffic to your site.
Connect and engage with customers on their terms in their preferred social channels, whether it be Facebook, Twitter or another social network. Our social platform enables you to engage with customers not only on your domain, but off domain as well—creating a unified and more satisfying customer experience.
We help you prove the value of your social investments and identify the best strategies for growing customer engagement so you can achieve greater ROI and competitive advantage.