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Social web analytics

Measure team performance and address backlogs by adjusting routing priorities in real-time from within a single application.

Download the Changing Dynamics of Customer Care white paper

  • Realtime insight into social teams
  • Benchmark performance against KPIs
  • Turn insight into action

Capture the voice of the customer

Easily share social customer care analytics such as customer feedback, trending topics and the KPIs that are most important to various teams throughout your organization.

Download Shared Dashboard Data Sheet

Manage workflow with real-time analytics

Understand benchmarks against SLAs and activity backlogs to improve workflow in real-time.

Monitor emerging issues

Display emerging issues in real-time from a central location so that anyone in the organization can learn and get involved with customer success.

Download Monitor Wall Data Sheet

Measure agent workload

Monitor activity volumes to rebalance agent workloads as well as address short-term and long-term staffing needs.

Understand agent productivity

Real-time social media analytics provide managers and supervisors immediate visiblity into agent workload, response times and KPIs.

Customize social reports and exports

Create your own reports based on unique business requirements and time ranges. Or export the raw data for manipulation in other business intelligence (BI) tools.

Community analytics

Lithium Social Intelligence helps you measure and improve the performance of your social programs by gaining insights into your community's health
  • Measure community health and engagement
  • Identify top content and influencers
  • Analyze and diagnose trends

Measure community health

The Lithium Community Health Index combines six key health factors into an index value similar to a credit score, helping you understand the overall health of your community similar to how banks use credit scores as an indicator of how likely you are to pay them back.

Whitepaper: What's New in Lithium's Community Health Index

Identify trending content and key influencers

Track page views, visits and more in context with community engagement metrics for deeper insight into your highest performing content across all interaction styles. Use the Klout Community Score to easily identify the most influential people that are driving the most engagement in your total community.

Quickly analyze trends across all interaction styles

Perform root cause analysis using drill-down reports that show detailed metrics down to conversation threads by community member. Filter reports for more granular data such as country, role, rank, category, thread and user.

Klout Data is the standard in social influence and expertise

Use the Klout Data API real-time inside your big data storage to perform queries that unlock unparalleled social data.
  • Enrich customer data with Klout Data
  • Identify influencers and subject matter experts
  • More effectively segment and create audiences

Know your customers better.

The Klout Score only tells part of the story. The Klout Data API offers relevant detail about users through the powerful Klout Topics system. Know who is influential in key areas, what they are interested in and delve deeper into the audience.

Download Klout Data API datasheet

Identify key influencers and experts

Identify macro influencers via their Klout Score and identify relevant subject-matter experts with their Klout Influence Topics and Topic Scores across over 10,000 topics.

Learn more about the Klout Score

Create hyper-targeted audiences

Segment and create audiences by scoring users based on their relationships, interests and social potential. Explore a user's network for existing or related leads and customers.

See how InsightPool used Klout Data for a Reebok campaign

Learn more from our community

Ask a question Get your question answered by both Lithium customers and our in-house team of experts.