Provide trusted, real-time customer care with Facebook Messenger support. This capability, in partnership with Facebook, is designed to help brands carry meaningful conversations with their customers in one continuous thread.
Intuitive workflow for agents
Initiate private conversations directly to a user's Messenger inbox
Capture interactions in social analytics and reporting
Offer your customers the best experience possible by instantly capturing their post-resolution feedback.
Our integration with Twitter allows brands to analyze Net Promoter Score (NPS®) and Customer Satisfaction (CSAT) data to bring a new dimension of customer data and social ROI to brands.
Stay in the know by accessing important team analytics in real-time through our newly updated mobile applications.
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