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Social customer support

Tap into the crowd to solve issues faster, drive down costs, and create brand advocates

Harness the power of your advocates

Leading brands choose Lithium social software

Sky

Sky customers prefer seeking help via social channels and are more satisfied with their experience - NPS for Twitter support is 61% and community support is 64%

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Lenovo

Lenovo's superfans contributed 1200 knowledge base articles and 44% of accepted solutions

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National Instruments

National Instrument gained $7.5M annual savings from call deflection.

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Skype

Improved first contact resolution to 70%, 10% reduction in support costs

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Time Warner Cable

Increased social agent productivity by 57%

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AT&T

AT&T's social platform resolved 21,000 customer issues in one year and saw a 16% lift in call deflections month over month.

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Social support that transforms your business

  • A social destination that delivers

    Deliver a social destination to your passionate, engaged, and vocal customers. where trusted content is encouraged. Sit back and watch as trusted content and answers flourish.

  • Engagement that you can measure

    Respond and engage with customers on social networks with tools built with support top of mind. When customers want to go deeper, steer the online conversation to a community you build and own.

  • Measurement that translates into real change

    Insight without a clear path of action benefits no one. Instantly understand community vibrancy, health, and agent performance. Start managing your support teams with knowledge. No guesswork required.

Learn more from our community

Ask a question Get your question answered by both Lithium customers and our in-house team of experts.