Sky customers prefer seeking help via social channels and are more satisfied with their experience - NPS for Twitter support is 61% and community support is 64%Read the Story
Lenovo's superfans contributed 1200 knowledge base articles and 44% of accepted solutionsRead the Story
National Instrument gained $7.5M annual savings from call deflection.Read the Story
Improved first contact resolution to 70%, 10% reduction in support costsRead the Story
Increased social agent productivity by 57%Read the Story
AT&T's social platform resolved 21,000 customer issues in one year and saw a 16% lift in call deflections month over month.Read the Story
Deliver a social destination to your passionate, engaged, and vocal customers. where trusted content is encouraged. Sit back and watch as trusted content and answers flourish.
Respond and engage with customers on social networks with tools built with support top of mind. When customers want to go deeper, steer the online conversation to a community you build and own.
Insight without a clear path of action benefits no one. Instantly understand community vibrancy, health, and agent performance. Start managing your support teams with knowledge. No guesswork required.