Improved first contact resolution to 70%, 10% reduction in support costsRead the story
Increased customer retention by 25%, decreased customer complaints by 50%Read the story
Community superfans spend 10x the amount of average customersRead the story
Community engagement contributed to $5m benefit via call deflection and additional salesRead the story
Increased social agent productivity by 57%Read the story
Customers directed from the Virgin Atlantic Blog have a 27% larger basket size and spend 20% moreRead the story
Deliver a social destination to your passionate, engaged, and vocal customers. where trusted content is encouraged. Sit back and watch as trusted content and answers flourish.
Respond and engage with customers on social networks with tools built with support top of mind. When customers want to go deeper, steer the online conversation to a community you build and own.
Insight without a clear path of action benefits no one. Instantly understand community vibrancy, health, and agent performance. Start managing your support teams with knowledge. No guesswork required.