Customer Success
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Communication service providers lower support costs, improve customer satisfaction and increase ARPU with our digital customer experience platform

  • Listen and respond to customers on social channels at scale

    Automated prioritization, pre-defined work queues and role-based UI enable your customer care team to expand its coverage without sacrificing quality. Learn More About Social Customer Service
  • Enlist customers to provide peer-to-peer support

    Turn your website into a social destination by incorporating forums, blogs and Q&A where customers answer questions from peers, reducing your support costs. Learn more about Online Communities
  • Add customer context to the data in your CRM system

    Our analytics help you identify the content driving engagement, and the top influencers, experts and customers driving conversations across social networks and your website. Learn more about Social Media Analytics
  • Crowdsource knowledge

    Capture advice and insights from peer-to-peer conversations and turn them into easy-to-consume knowledge articles that can be repurposed. Learn more about crowdsourcing knowledge
  • Optimize agent efficiency

    Measure SLA and agent performance in real-time through configurable dashboards. Receive notifications about activity spikes and balance agent workload accordingly.
    Learn more about social customer service
  • One platform across social channels

    Improve customer retention and lifetime value by providing a unified social marketing and customer service experience on one platform.
    Learn more about Social Media Marketing

Contact Us

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