When customer communities are vibrant, everyone wants to get involved. With Lithium Groups, trusted members of your company or the community can start and run their own conversation spaces. Groups have separate navigation and easy administration so people beyond the core team can create spaces for focus groups, fan clubs, beta programs, or user groups. Group members get automatic updates to the conversation stream so they stay current on topics they care about and are enticed to participate often.
assemble around shared interests
There are a million uses for groups. Support teams can discuss customer issues offline. Product teams can host focus groups or product betas. Marketing can create a discussion group for a big customer event. And superfans can create and manage regional user groups or fan groups.
The possibilities are endless.
Groups are so easy to create and administer you don’t need an admin or even the community manager to get involved. Anyone with the appropriate permission can create a group—even community members.
join a group to follow the conversation
Joining a group automatically subscribes you to the conversations that matter to you. Choose anything from instant notifications to weekly summaries of what’s been said. Email notifications reach out to members and pull them back in, keeping the conversations lively.
which solution is right for you?
We’ve been in the social software business for over 11 years, and we have the know-how to help you create a successful social strategy. We’ve helped hundreds of iconic brands implement online communities and social media engagement programs that lower support costs and increase sales.
Feel free to get in touch with us directly. It's hassle and pressure-free.
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