Lithium q&a
Questions and answers are at the heart of many communities. Peer-to-peer Q&A accelerates purchase decisions, improves customer satisfaction, and reduces calls to your contact center. Lithium’s Q&A module optimizes the interaction around asking and answering questions to maximize the number of questions getting answered.
find solutions fast
Lithum’s Q&A makes it easy for people to find answers. When customers type their question, we display similar questions and their answers before your customer posts something new.
When finding an unanswered question that matches their own, people mark “me too!” which feeds into our display algorithms to ensure the most current and common requests bubble to the top.
gartner case study: social initiative dramatically
improves customer support and profitability
spot the best solutions
Accepted solutions help visitors identify the right answers quickly. Members who have asked a question designate which response solved their problem. Lithium search results place a premium on accepted solutions ensuring they surface more prominently in search results.
Accepted solutions give a super-boost to the reputations of solution authors—just another way Lithium fosters quality content.
category experts—optimized for superfans
Superfans are typically passionate about specific topics, not about your entire product portfolio. Our category expert designation recognizes the significant contributors in each segment of your community, making it easier to enlist and motivate product experts.
Experts see unanswered questions within their areas of expertise, making it easy to jump in and reply. The more questions they answer, the more kudos they receive, the faster their reputation grows.
bring q&a to your website product pages
Bring your website to life by adding Q&A to your product pages. Questions can route directly into your customer community or to experts in your contact center using Lithium Social Web. Adding social interactions to a purchase click-path can increase sales conversion rates by 25% or more.
bring q&a to Facebook
Help your Facebook fans before their requests get pushed off the timeline. Lithium surfaces Q&A as a Facebook application so that your fans can search a deep repository of answers, and your community superfans, who spend hours each day answering questions, are supporting Facebook and website visitors alike.
which solution is right for you?
We’ve been in the social software business for over 11 years, and we have the know-how to help you create a successful social strategy. We’ve helped hundreds of iconic brands implement online communities and social media engagement programs that lower support costs and increase sales.
Feel free to get in touch with us directly. It's hassle and pressure-free.
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