Lithium tribal knowledge base
A Tribal Knowledge Base is one that the community collectively writes, edits, and maintains. Content is created by customers but has more fit and finish than a typical post. So for some visitors, it provides a more approachable and authoritative format than the occasional rough and tumble of forums.
Enable customer experts to create, approve, and organize helpful knowledge articles faster than internal teams can publish documentation and FAQs. Lithium captures the most valuable content created in your community and turns them into business assets optimized for search.
keep your information current and accurate
People make mistakes, things change—it’s hard to keep your content current. If customers see an article that is out-of-date, confusing, or inaccurate they can easily propose revisions. Visitor comments enable the broader community to improve and maintain the community’s knowledge base. When authors incorporate proposed edits to their article, the originator gets credit for their input.
find helpful articles fast
New landing pages organize your knowledge base for easy navigation. Each section automatically displays the the most viewed or most helpful articles—creating a Frequently Asked Questions list for you.
Our new 5-star rating option and "was this helpful?" question helps visitors find useful information while helping you measure call deflection.
don’t start from scratch
Eliminate writer’s block, blank pages, and plagiarism all at once. Start with an existing explanation, drag and drop additional content from related posts. Make your final edits knowing that original authors automatically get credited for their contributions.
control publication workflows
Keep control: You can control the entire review and approval process. Accept or reject article nominations from your TKB dashboard. Send drafts out for review and hit publish once new articles are approved.
Give control: Tribal knowledge on a topic can often surpass the company’s own knowledge. Every step of the publication workflow is permissions-based and can be granted to trusted superfans who have demonstrated their domain expertise and commitment to the brand.
which solution is right for you?
We’ve been in the social software business for over 11 years, and we have the know-how to help you create a successful social strategy. We’ve helped hundreds of iconic brands implement online communities and social media engagement programs that lower support costs and increase sales.
Feel free to get in touch with us directly. It's hassle and pressure-free.
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