Designed from the ground up to meet the specialized needs of customer service teams, Lithium Response identifies and prioritizes posts, routing them to the appropriate team where agents can respond within the originating social network.
Customers are flooding companies with brand and product mentions but many posts don't require response from the brand. Intelligent filtering identifies the implicit or explicit requests for help. Posts are prioritized and routed to the appropriate team.
Few social response systems give supervisors the tools they need to manage the performance of their teams. SLA- dashboards notify managers when response times drop below target levels.
Lithium Social Web provides the dashboard, social media metrics, real time controls and social media analytics, a supervisor needs to keep things running smoothly.
A Lithium representative will contact you shortly.