Customer Success
USA UK France Deutschland APAC

Connect with customers in the next dimension

  • Facebook Messenger Customer Care

    Provide trusted, real-time customer care with Facebook Messenger support. This capability, in partnership with Facebook, is designed to help brands carry meaningful conversations with their customers in one continuous thread.

    • Intuitive workflow for agents

    • Initiate private conversations directly to a user's Messenger inbox

    • Capture interactions in social analytics and reporting

  • Real-time customer sentiment data on Twitter

    Offer your customers the best experience possible by instantly capturing their post-resolution feedback.

    Our integration with Twitter allows brands to analyze Net Promoter Score (NPS®) and Customer Satisfaction (CSAT) data to bring a new dimension of customer data and social ROI to brands.

  • Your most important metrics available on-the-go

    Stay in the know by accessing important team analytics in real-time through our newly updated mobile applications.

Request a Demo

If you're ready to see what amazing social customer experience software looks like, tell us more about yourself and we'll be in touch.


A Lithium representative will contact you shortly.