keep your finger on the pulse of the social customer
Lithium Social Media Monitoring brings you important insights on social conversations happening on Facebook, Twitter, Lithium Communities, and millions of other sources across the social web.
understand the social conversation
Find out what people are saying about your brand online. Identify influencers, spot emerging issues before they escalate, and discover ways to improve customer satisfaction.
compare performance across channels
View buzz metrics, sentiment, and brand insights across Facebook, Twitter, YouTube, Lithium Communities, and more. Compare sentiment and share of voice against the competition.
video: social tracking social buzz
Compare performance across all your social channels.
learn what customers love and hate
Gain insight into customer attitudes, emotions, and behaviors by reading posts with strong sentiment surfaced by Lithium text analytics. Our 'quotes' feature shows you what people love, hate, wish, and more. You can also use Lithium to spot trending keywords and drill down to read what customers are saying on a specific topic.
respond to posts quickly
Use Lithium Social Media Monitoring to respond to a small volume of posts or use Lithium Social Web to engage on social channels at scale. We can take you from insights to action and give you the power to reply to every post while keeping costs under control.
whitepaper: Building Customer Networks for Successful Word of Mouth Marketing
which solution is right for you?
We’ve been in the social software business for over 11 years, and we have the know-how to help you create a successful social strategy. We’ve helped hundreds of iconic brands implement online communities and social media engagement programs that lower support costs and increase sales.
Feel free to get in touch with us directly. It's hassle and pressure-free.
Get in touch with Lithium or Have us get in touch
- (510) 653 - 6800
- Request a Demo