maximize awareness of announcements
Customer service and marketing departments both need to communicate with customers-at-large. With Lithium Social Web you can compose posts for Twitter or Facebook and schedule the time, date, and corporate handles for sending. See a history of published posts with impact metrics including retweets, replies, follows, or likes, comments and shares.
author and schedule posts for future publishing
Scheduling tweets and posts for future release makes communicating to customers easier for everyone. Support teams tweet and post about product releases or service bulletins while marketing teams announce events and share updates. Messages can include pictures and links to helpful information.
track the impact of your messages
You’ve sent out the word, did anyone hear? Did they share? We provide earned media impressions for your tweets and posts so that you can measure the impact of each published message. You’ll get retweets, replies, and number of followers for your tweets, and likes, shares, and comments for your Facebook posts.