Find the Virtual Agents in Your Community

Your customers know their stuff; a support community lets them strut their stuff. Lithium support communities help you identify your most knowledgeable customers and encourage them to help others. The result is a virtual support center that answers customers' questions for a fraction of the cost of a traditional call center, while increasing customer loyalty.

Successful support communities are all about questions and answers. With the right tools and incentives, some of your customers may spend more than 40 hours a week helping out their peers with answers, tips, and tricks. Lithium gives you the tools you need to identify these virtual agents and create an environment where they thrive.

• Identify Experts Lithium helps you track who is answering questions, and whether the community thinks their answers are useful, so you can find the real experts
• Reward Experts Lithium's ranking system lets you reward loyal, helpful users. Lithium lets you give special privileges - from fancy icons to special VIP access - to your virtual agents.
• Measure Success With over 100 different built-in metrics, Lithium tracks post rates, message views, time-to-response, and dozens more performance indicators that measure your community's health so you can respond in real-time