Turn your website into a social destination where customers help you drive more sales. The newest features in our Social Marketing solution are designed to engage customers through a rich visual experience.
We’ve made it easy to share and explore photos with drag and drop posting capabilities, and an exciting new grid view inspired by Pinterest. New activity streams combine discussions, questions, and reviews in a single view for the same topic. And real-time presence indicators show users the other passionate fans who are there now and ready to talk.
Every social conversation is an opportunity to create a brand advocate. And no one helps you handle conversations at scale like Lithium. We've added new automatic tagging features to our already advanced workflow engine. Now your teams have even better context of what's being said across Twitter, Facebook and communities.
New publishing features allow you to publish, schedule, and track post success. And we can now deliver social conversations into Salesforce.com customer records, bringing insight to sales reps and service agents.
Our newest Social Support enhancements help your customers find answers fast. New knowledge base landing pages allow you to organize articles in a way that’s easy to navigate and new rating mechanisms help you identify and promote the most helpful articles.
A new feature – Lithium Recommendations – helps visitors discover articles, answers, and discussion threads related to the post they’re viewing. And before members post a new question we now automatically show related content, to minimize answering the same question twice.