Lithium Social Web
Engagement on Twitter and Facebook scales best when tied to a broader social strategy. With Lithium Social Web, social agents can engage directly on social channels and drive traffic back to your community where passionate fans and experts reside.
New features allow you to reply to community posts using a rich-text editor and mark social responses as "accepted solutions" from the Lithium Social Web console. And new author unification features allow you aggregate posts from the same author across social channels.
social marketing solution
Sometimes the best way to get your point across is to "show" rather than "tell". We teamed with Sephora and 24 Hour Fitness to create highly visual communities where photos and videos play a central role in the conversation
Click below to take a guided tour of the new Sephora community site.
We’re continuing to invest in features that maximize community engagement and answer rates. In the past few months we’ve enhanced our search features, added the ability to subscribe to conversations on your favorite topics through labels, and revamped the ratings options in Lithium Q&A.
We’ve also improved Lithium Tribal Knowledge Base, making it easier than ever to turn community conversations into helpful knowledge articles that can be used by your customers and employees.