Explore Lithium's growing library of Customer Community and Social CRM expertise.

What’s New

Building Customer Networks for Successful Word of Mouth Marketing
White Paper

Building Customer Networks for Successful Word of Mouth Marketing

This paper describes how word of mouth campaigns run through a customer network with identified influencers can yield unprecedented results.

Download White Paper

White Papers

Social CRM Social CRM

As your business evolves to increasingly engage in the digital world, this paper describes how firms can enhance their brand and invoke the power of their advocate’s network.

Forrester - ROI of Online Support Communities Forrester - ROI of Online Support Communities

Forrester Research shares primary research results about the factors customer service and support executives consider when determining the value of online communities, including a reduction in agent-assisted interactions, an increase in customer retention/customer lifetime values (CLV), an increase in first-contact resolution (FCR), and more.

Community Health Index Community Health Index

Successful communities is a result of growing, vibrant participation. The Community Health Index describes how to identify and balance 6 key metrics.

Gold In Them Hills: Computing ROI for Support Communities Gold In Them Hills: Computing ROI for Support Communities

Learn the approaches used successfully by Lithium Technologies’ customers to compute a realistic ROI (Return On Investment) for their support community initiatives.

Online Communities Best Practices Deployment Tips Online Communities Best Practices Deployment Tips

While there are many best practices to run successful communities, this summary will help you get started on focusing on the areas to create the best returns on your community investment.

Succeeding With Online Idea Exchanges Succeeding With Online Idea Exchanges

Why should you be considering a public idea exchange and what your need to know before you begin.

Forrester - How to Organize Your Company for Social Computing Forrester - How to Organize Your Company for Social Computing

With an ever-increasing number of brands engaging in social media marketing in recent years, this paper provide recommendation for both organization best practices and budget management.

Lithium and SaaS Lithium and SaaS

SaaS provides the ability to maximize benefits of customer community implementations while minimizing risk.

Building Customer Networks for Successful Word of Mouth Marketing Building Customer Networks for Successful Word of Mouth Marketing

As the ability to attract, nurture, and retain influential customers becomes a core competitive advantage for savvy organizations, this paper describes how firms can enhance their word of mouth marketing campaigns and improve their marketing results by over 100%.

More White Papers

Webcasts

The Power of Customer Influence The Power of Customer Influence

Join Barnes & Noble, the Aberdeen Group, and Lithium Technologies for a lively discussion about how to leverage the power of social customer networks to proactively build stronger, deeper customer relationships, while driving millions of dollars in untapped value.

The New Customer Service Imperative: Driving ROI with Peer-to-Peer Social Networks The New Customer Service Imperative: Driving ROI with Peer-to-Peer Social Networks

Learn how customer service executives are using social media to reduce expenditures on costly support channels, obtain feedback, identify emerging product issues, and improve support content from their customer networks.

Measuring the Impact of Social Networking on Customer Service Measuring the Impact of Social Networking on Customer Service

How peer to peer communities can reduce costs while improving customer experience.

More Webcasts

Videos

What is Lithium Social CRM? What is Lithium Social CRM?

Find out how Lithium Social CRM can help you harness the power of your customer network to promote your company, innovate on your products, and support your customers.

What is Lithium Mobile? What is Lithium Mobile?

Want to extend your customer network and engage with your customers wherever they are? With LIthium Mobile, your customers can engage your community through any device, at anywhere, anytime!

No documents found.

Podcasts

Harnessing Online Feedback Harnessing Online Feedback

Lyle Fong, Lithium’s CEO, Talks to BusinessWeek About Learning From Customer Conversations [7.3mb MP3 - Right Click and Save File to play]

Big Help for Small Businesses Big Help for Small Businesses

Nancy Sternberg, SBA’s Business Gateway Program Manager, Talks to Federal News Radio About Using Web 2.0 to Help Small Businesses Start Up and Flourish [1.3mb MP3 - Right Click and Save File to play]

No documents found.

Connect with Lithium

Want to learn more about Lithium Community Products and Services?

Datasheets
Case Studies