FEATURED

Bell Canada connects customers and cuts support costs with digital strategy

When Bell Canada saw an increase in service calls, they deployed a “digital-first” strategy that cut support costs and increased customer satisfaction.

LATEST CUSTOMER STORIES

DIGITAL CUSTOMER SERVICE | TECH

Palo Alto Networks keeps customers secure

Cybersecurity experts from around the world rely on Palo Alto Networks to stay up-to-date on rapidly evolving best practices.

Apr-16-2024
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DIGITAL CUSTOMER SERVICE | COMMUNICATIONS

Zoom scales customer service to bridge human connection

At the height of the COVID-19 Pandemic, Zoom scales their customer service to keep a rapidly growing customer base satisfied.

Apr-13-2024
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DIGITAL CUSTOMER SERVICE | COMMUNICATIONS

Canon improves customer engagement and support by putting relationships at the center of their community.

By putting relationships at the center of its online community, Canon U.S.A. improves customer engagement and support.

Apr-12-2024
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SOCIAL MEDIA MANAGEMENT | RETAIL

STIHL reaches millions of fans across America

Through timely responses and community-driven engagement, STIHL reaches folks sharing brand love, seeking support, and so much more.

Mar-20-2024
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DIGITAL CONTACT CENTER | TRAVEL & HOSPITALITY

AAA streamlines content to create a seamless experience

A distributed business model helps AAA to deploy content-sharing best practices to provide a seamless customer experience across North America.

Mar-01-2024
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DIGITAL CUSTOMER SERVICE | COMMUNICATIONS

Vodafone streamlines customer service

To provide its customers with more efficient and accurate service, Vodafone Germany united its digital service management.

Mar-01-2024
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DIGITAL CUSTOMER SERVICE | TELECOM

Three Ireland helps customers overcome evolving challenges

Keeping a pulse on common concerns allows Three Ireland to transform its digital service strategy to meet customers where they are

Mar-01-2024
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BOTS & AUTOMATION | TECH

Conversational AI: The Samsung case study

Scripted bots are a thing of the past - no one wants to deal with the frustration of not being answered to, not being able to be passed on to an effort, and be stuck in an endless loop of ‘Could you please repeat your question?’.

Apr-19-2023
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COMMUNITY ENGAGEMENT | CONSUMER PACKAGE GOODS

How Truth Initiative's Khoros community changes lives.

Read how Khoros helped Truth Initiative encourage people to quit nicotine and tobacco.

Mar-07-2023
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DIGITAL CUSTOMER SERVICE | TELECOM

How Three Ireland improved their care strategy with Khoros

Read how Khoros helped improve Three Ireland's care strategy through their Khoros Kudos Awards submission.

Mar-07-2023
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DIGITAL MARKETING | TELECOM

Best-in-class digital: Orange Belgium

Orange Belgium wanted to extend support to more social media channels, and they needed to re-launch their languishing community. With Khoros, they invested in their community, revamped its structure, and built close relationships with super users, all while also launching a support chatbot.

Sep-29-2022
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DIGITAL MARKETING | FINANCIAL SERVICES

Best-in-class community: Three Ireland

Three Ireland wanted to evolve their community to drive digital-first support, provide a best-in-class engagement experience, achieve business growth, drive sales, and develop product innovation and insights. With support from Khoros, they further enhanced their community’s accessibility, brand awareness, component design, and customer journey.

Sep-29-2022
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DIGITAL MARKETING | AUTOMOTIVE

Best-in-class social: BMW x Accenture Song

BMW x Accenture Song wanted to provide all of their markets with an effective communication strategy for promoting electromobility and sustainability, but they found it difficult to communicate to every market. They then onboarded Khoros Social Media Management and worked with Khoros to provide a steady stream of relevant content.

Sep-29-2022
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DIGITAL MARKETING | FINANCIAL SERVICES

Best-in-class insights: Intuit

Before Khoros, Intuit didn’t have the ability to quickly gather information about trends that affected tax professionals’ work. They then onboarded Khoros Care and leveraged its tagging and automation features. Now, they can discover important trends in real-time and provide insights back to their development team.

Sep-29-2022
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DIGITAL MARKETING | FINANCIAL SERVICES

Engagement for good: Truth Initiative

Truth Initiative wanted to build an anonymous, 24/7 online community to level the playing field across age, income, education, disability status, mental health, and more. They now hosts their EX Community on Khoros which provides unrivaled peer support to young people to help them become ex-smokers. Their research shows that engaging in the EX Community drives quitting success.

Sep-29-2022
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DIGITAL MARKETING | FINANCIAL SERVICES

Bottom line savings rock star: Flexera

Flexera’s technical support department wanted to make a critical shift by heavily investing in self-help options. They invested in their Khoros Community to improve forum activity, solution rate, knowledge base activity, and blog activity, and to increase self-help options. Flexera also offers the ability to engage with technical support within the community.

Sep-29-2022
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DIGITAL MARKETING | TECH

The innovator: GM

GM wanted to make sure they were up to date with one of their top priorities — safety. In partnership with Khoros, they designed safety tags to identify customers dealing with high-priority safety issues. They also enabled tagging and routing based on situations, rather than topics.

Sep-29-2022
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DIGITAL MARKETING | TECH

Rookie of the year: F5, Inc.

F5, Inc.’s enterprise Content Management System solution could not support community-facing features or deliver content at speed, and it suffered SEO compliance issues. They chose Khoros for their qualified out-of-the-box feature set, experience, and community-native approach. F5 worked closely with Khoros Professional Services and their own internal SEO experts and began seeing improvements immediately.

Sep-29-2022
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Bell Canada connects customers and cuts support costs with digital strategy

LATEST CUSTOMER STORIES

Palo Alto Networks keeps customers secure

Zoom scales customer service to bridge human connection

Canon improves customer engagement and support by putting relationships at the center of their community.

STIHL reaches millions of fans across America

AAA streamlines content to create a seamless experience

Vodafone streamlines customer service

Three Ireland helps customers overcome evolving challenges

Conversational AI: The Samsung case study

How Truth Initiative's Khoros community changes lives.

How Three Ireland improved their care strategy with Khoros

Best-in-class digital: Orange Belgium

Best-in-class community: Three Ireland

Best-in-class social: BMW x Accenture Song

Best-in-class insights: Intuit

Engagement for good: Truth Initiative

Bottom line savings rock star: Flexera

The innovator: GM

Rookie of the year: F5, Inc.